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Senior VIP Relationship Specialist, LATAM

Bybit

Role overview

Qualifications

  • Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks
  • Experience working in trading platforms or exchanges is highly advantageous
  • Prior working experience in sales and client services function with international financial background in banking, investments is preferred
  • Native or fluent Spanish required; English proficiency is essential

Responsibilities

  • Perform client acquisition and strong relationship management with a portfolio of global VIP clients across LATAM markets
  • Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication
  • Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
  • Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports

Key facts

  • Remote from: Latin America
  • Full time
  • Senior (5-10 years)
  • Spanish, English

Hard skills

Customer Acquisition Management Customer Analysis Personal Finance Pressure Drops

Other skills

  • Relationship Management
  • Customer Service
  • Sales
  • Multitasking
  • Communication
  • Adaptability
  • Teamwork

About the company

Bybit logo

Bybit

Cryptocurrency Exchanges & Trading

Bybit is a cryptocurrency exchange established in March 2018 to offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. The company provides innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strives to be the most reliable exchange for the emerging digital asset class.Bybit's founder and CEO, Ben Zhou, was formerly from XM, one of the world's largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, and Tencent. Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users.As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Company details

Company typeLarge
IndustryCryptocurrency Exchanges & Trading
Company size1001 - 5000

Links

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Job description

About Us
Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

We are looking for an enthusiastic Relationship Manager to join our VIP team in Latin America (LATAM), and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.
Responsibilities:
  • Perform client acquisition and strong relationship management with a portfolio of global VIP clients across LATAM markets;
  • Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
  • Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
  • Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
  • Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience;
  • Develop and maintain relationships with local partners, communities, and influencers in the LATAM crypto ecosystem.
Qualifications:
  • Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
  • Experience working in trading platforms or exchanges is highly advantageous;
  • Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;
  • Native or fluent Spanish required; English proficiency is essential;
  • Strong communication and written skills;
  • Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
  • Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations;
  • Familiarity with the LATAM regulatory landscape and local market dynamics is a plus.

 

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment. 
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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