Payments Migration Specialist
Position Overview
We are seeking a highly motivated Payments Migration Specialist to lead our customers' transition from legacy independent sales organizations (ISOs) and third-party gateways to our integrated payments solution. This is a critical role within our vertical SaaS platform, requiring a blend of deep technical payment expertise, commercial acumen, and high-touch customer consultation.
The ideal candidate will have extensive experience in merchant account management and the technical requirements of migrating complex payment systems while maintaining business continuity.
Key Responsibilities
- Lead Payment Migrations: Execute the end-to-end migration of customers from legacy ISOs and third-party gateways to our integrated payments product.
- Customer Consultation: Partner with clients to understand their current payment workflows and design tailored migration plans that minimize downtime.
- Merchant Statement Analysis: Review existing merchant statements to generate proposals that maintain effective costs post-migration while ensuring company margin.
- Stakeholder Management: Act as the primary bridge between the client and our internal product, engineering, and customer success teams to ensure alignment.
- Relationship Management: Serve as the main point of contact during the migration, ensuring high customer satisfaction and identifying future sales opportunities.
Qualifications
- Industry Expertise: 3+ years of experience in a payments-focused role (Fintech, Merchant Services, or SaaS) with direct experience managing system migrations.
- Domain Knowledge: In-depth understanding of ISOs, payment gateways (e.g., Stripe, PayPal, Adyen), and merchant account services.
- Technical Literacy: Familiarity with API-based payment integrations and the technical flow of payment processing.
- Compliance Awareness: Strong knowledge of PCI-DSS compliance, security standards, and industry-specific regulations.
- Communication: Exceptional interpersonal skills with the ability to translate technical payment concepts into clear, value-driven language for customers.
- Execution: A "contractor mentality"—the ability to work independently, manage multiple project timelines, and deliver results in a remote environment.
Preferred Skills
- Experience with vertical SaaS solutions in industries like healthcare, real estate, or legal services.
- Hands-on experience with data migration tools and CRM platforms.
- Bachelor’s degree or equivalent professional work experience in the payments field.
Compensation
- Structure: Compensation is project-based with additional performance incentives tied to successful migration outcomes.
Location: Remote (Australia) with occasional travel
About Us:
At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com.
At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.
Benefits and Perks:
- Competitive salary + Super
- 4 weeks of leave, accrued throughout the year
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care of aging dependents or family members, if needed.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
