Role overview

Qualifications

Customer service experience is required
Strong communication skills – both verbal and written
Ability to stay organized and focused in a high-volume environment
Comfortable using computers, dispatch software, and GPS tracking tools

Responsibilities

Answer incoming calls and service requests from customers and partners
Dispatch roadside technicians and tow truck drivers efficiently and accurately
Communicate job status updates to customers and team members in real time
Handle emergency service requests with urgency and accuracy

Key facts

Remote from: Philippines
Full time
English

Hard skills

Computer-Aided Dispatch Organizational Structure Tracking Systems (Geolocation)

Other skills

Customer Service
Communication
Problem Solving
Multitasking
Detail Oriented
Calmness Under Pressure
Teamwork

About the company

Trova Talent

Trova Talent was born out of a love for the incredible impact that great talent and search outcomes have on organisations (big and small) as well as individuals. It is a privilege to support great leaders with talent decisions and great executives with their career choices. Trova Talent’s philosophy is centred on a deep care for the vitality of the business community and the leaders within it.At Trova Talent we have a passion for executive search, for inspiring great appointments and for supporting talent to thrive. We feel very fortunate to love what we do. What energises us is simply being able to help. We love helping our clients to flourish through exciting talent decisions and helping executives to optimise their careers. Through Trova Talent we have the opportunity to do this with creativity, innovation and wholeheartedness.

Company details

Company size2 - 10

Links

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Job description

For better engagement, updates, and valuable consultation tips, we encourage you to follow our founder on Instagram:

📷@marketingbybahaa. (https://www.instagram.com/marketingbybahaa?igsh=Y2Rnbjk3d3dnZXk=)

Position Summary

The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You’ll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure.

Key Responsibilities

Answer incoming calls and service requests from customers and partners
Dispatch roadside technicians and tow truck drivers efficiently and accurately
Communicate job status updates to customers and team members in real time
Use dispatch software to manage calls, track jobs, and log service activity
Coordinate routes and schedule service providers based on availability and proximity
Maintain clear, calm, and professional communication in high-pressure situations
Handle emergency service requests with urgency and accuracy
Provide consistent and courteous customer service throughout the service cycle

Requirements

Qualifications

Customer service experience is required (call center or dispatch environment preferred)
Towing or roadside assistance experience not required – training will be provided
Strong communication skills – both verbal and written
Ability to stay organized and focused in a high-volume, fast-paced environment
Comfortable using computers, dispatch software, and GPS tracking tools
Problem-solving mindset with the ability to make quick, sound decisions
Availability to work nights, weekends, and holidays as part of a rotating schedule
Must speak both English and English fluently.

Benefits

Work Setup

100% Remote

Application Process
Interested candidates should email the following to:

Updated resume
Introduction video (2 to 3 minutes introduction video)

Email Subject Line:
Dispatcher – [Name]

Qualified candidates will be contacted as suitable opportunities become available.