Key Facts

Remote From:

Anywhere

Category: Operations Manager

Full time

English

Hard Skills

Phlebotomy Regulatory Compliance Specimen Collection Patient Safety

Other Skills

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Business Acumen
•
Communication
•
Customer Service
•
Social Skills

Roles & Responsibilities

High school diploma or equivalent required; bachelor’s degree preferred
Phlebotomy certification preferred
Minimum 3–5 years of phlebotomy experience
Prior supervisory or leadership experience required

Requirements:

Oversee daily laboratory-provided phlebotomy and operational services across client locations
Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements
Directly supervise a growing phlebotomy team and workflow assigned to supported care settings
Serve as the primary laboratory contact for phlebotomy-related service issues within supported environments

Ascend Clinical

About Ascend Clinical

Ascend Clinical, LLC is the nation’s leading provider of laboratory testing, environmental testing, and electronic information delivery services. Ascend Clinical was founded in Northern California in 2000 as a clinical reference laboratory specializing in testing services for kidney disease. For over 20 years, we have been working with dialysis clinics to provide industry-leading service, comprehensive testing, innovative tools and technology. Ascend has focused on innovating and growing so we can anticipate our customers’ needs to deliver best-in-class services and optimize patient care.In addition to accurate, reliable and efficient laboratory testing, the company also offers LabCheck, a web-based software (SaaS) that enables dialysis clinics to efficiently operate and manage patient care.Ascend is headquartered in Sunnyvale, CA, with additional offices in Colorado. Employing over 200 people across 23 states. The company was named one of the Bay Area’s Top Workplaces.

Founded: 2018

Company size: 201 - 500

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Job description

Phlebotomy Operations Manager

Location: Remote

Why Ascend?

Come work for a company that is transforming the industry!

Ascend Clinical, LLC is one of the highest-volume clinical laboratories in the United States, processing millions of tests each month with advanced tools and technology. For over 30 years, we've set the standard for service and excellence in testing.

What sets Ascend apart is our unique combination of clinical and healthcare water testing as we drive innovation across multiple areas of laboratory science. We're growing rapidly and looking for individuals who thrive in a fast-paced environment, embrace new challenges, and want to help shape what's next.

Job Summary:

The Phlebotomy Operations Manager is responsible for oversight of laboratory‑provided phlebotomy services delivered in outpatient care settings supported by the laboratory. This role ensures high‑quality specimen collection, patient safety, regulatory compliance, and a positive patient experience. The Phlebotomy Operations Manager leads and supports phlebotomy staff manage day‑to‑day service delivery. This individual collaborates with laboratory leadership and clinical partners to support diagnostic testing services nationally. This position is hands‑on and patient and client focused, with primary accountability for staff performance, service quality, and compliance with laboratory standards across supported locations. This is a remote role with approximately 30% travel.

Key Responsibilities:

Oversee daily laboratory‑provided phlebotomy and operational services across client locations
Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements
Monitor patient flow, specimen integrity, and service quality
Adjust staffing assignments and workflows to meet service needs and laboratory expectations
Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary
This individual will play an integral role in supporting phlebotomy operational workflows for all CKD programs and initiatives

Quality, Compliance and Patient/Client Experience:

Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processes
Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services
Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience

Leadership, Training and Competency:

Directly supervise a growing phlebotomy team and workflow assigned to supported care settings
Develop and manage staff schedules to ensure adequate coverage
Monitor attendance, performance expectations, and service reliability
Complete performance evaluations and provide coaching, counseling, and corrective action
Promote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriately
Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary
Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments
Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies
Maintain required training and competency documentation
Provide remedial training as needed to address performance or compliance gaps. Serve as a technical and procedural resource to staff

Collaboration and Communication:

Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environments
Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting
Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity

Required Qualifications:

High school diploma or equivalent required; bachelor’s degree preferred
Phlebotomy certification preferred
Minimum 3–5 years of phlebotomy experience
Prior supervisory or leadership experience required
Strong interpersonal, communication, and customer service skills
Ability to lead teams working independently across multiple care environments
Knowledge of laboratory specimen collection standards and regulatory requirements
Advanced understanding of Patient Experience & Professional Conduct
Deep knowledge of Phlebotomy Quality & Safety
Strong leadership acumen
Highly motivated and collaborative individual
Must be willing to travel to client sites as necessary
Ability to pivot direction quickly
As needed, may be required to travel to client locations for initial launch as well as ongoing compliance audits as necessary

Compensation:

$75,000-$100,000

Benefits:

As an Ascend Clinical employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran

Ascend Clinical, LLC is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable Federal, state, or local law. The company’s policy is to recruit, hire, train, promote and administer all employment-related matters on the basis of an individual's qualifications, abilities and efforts without regard to protected status.

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