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Customer Support for Card Services - Crypto Focus

Extend Your Team

Role overview

Qualifications

  • At least 2 years of experience in a US-based financial services account, specifically handling credit card services or loan processing.
  • Minimum of 1 year of professional experience in a cryptocurrency-related role (Support, Operations, or Compliance) is required.
  • Strong fundamental understanding of Bitcoin, digital asset custody (e.g., BitGo), and the mechanics of asset-backed lending.
  • Bachelor's Degree or comparable work experience in financial services.

Responsibilities

  • Responding to customer queries in a timely effective manner via ZenDesk or other customer support tools.
  • Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value) monitoring and collateral management.
  • Documenting logging issues (as well as customer compliments complaints).
  • Communicating critical account updates to users, such as Margin Call alerts or Liquidation warnings, with empathy and technical clarity.

Key facts

Hard skills

Bitcoin Collateral Management Digital Asset Management Zendesk Loan-To-Value Ratios Banking Services Cryptocurrency Asset-Based Lending Communication Software Google Drive

Other skills

  • Communication
  • Collaboration
  • Problem Solving
  • Organizational Skills
  • Time Management

About the company

Extend Your Team logo

Extend Your Team

Staffing & Recruiting

Let's be honest; running a business is hard. So hard that most people give up and fail. We are not those people. Yes, I was there and maybe you were or are there too. This isn't a cheesy sales pitch but there is a better way. You can get the talent you need and it will be at the right price. You just have to think differently and think globally. WHY I FOUNDED EXTEND YOUR TEAM ▬▬▬▬▬▬▬▬▬▬▬▬ After growing an e-commerce company to $5MM in annual revenue, I was buried with running the business. Before long, I started working 14+ hours/day managing multiple teams, projects, and completing low-value tasks. To be open, I was miserable. That's when I connected with Angelica, a mid career pro from the Philippines, to help me run my business as my Chief of Staff - reducing the time I spent on the business by 80%. She nothing short of changed my life and is the reason I founded my company. I want everyone to have an Angelica on their team. HOW IT WORKS ▬▬▬▬▬▬▬▬▬▬▬▬ 1) We get on a quick call so I can learn more about your business and your challenges. 2) We will source and introduce you to a remote worker that best fits your needs. 3) Myself and my team will work with you to consult you to help systemize your processes including onboarding, management, and operations. 4) We are there every step of the way to coach you, coach the team member and make sure that you are successful in outsourcing. If there are any issues, we work side by side with you in correcting them. We help you avoid the mistakes that I and so many others made learning how to successfully outsource I believe that you shouldn't spend $150/hr (your time) on a $15/hr problem. The most important thing is that I am the same as you. I am a business operator and have faced the same challenges. READY TO TALK? ▬▬▬▬▬▬▬▬▬▬▬▬ Book a call: https://calendly.com/myahes/discovery

Company details

Company typeScaleup
IndustryStaffing & Recruiting
Company size201 - 500

Links

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Job description

About Us

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product was the world's cheapest credit card – backed by home equity. We are now expanding our reach with our patented technologies to offer the world's first credit card backed by Bitcoin collateral, providing credit in minutes with no income check required.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Responsibilities

  • Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools.

  • Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value) monitoring and collateral management.

  • Documenting & logging issues (as well as customer compliments & complaints).

  • Working with customers to help them go through our application flow, including the Bitcoin deposit and vaulting process.

  • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems.

  • Communicating critical account updates to users, such as Margin Call alerts or Liquidation warnings, with empathy and technical clarity.

Qualifications

  • At least 2 years of experience in a US-based financial services account, specifically handling credit card services or loan processing.

  • Minimum of 1 year of professional experience in a cryptocurrency-related role (Support, Operations, or Compliance) is required.

  • Strong fundamental understanding of Bitcoin, digital asset custody (e.g., BitGo), and the mechanics of asset-backed lending.

  • Ability to explain complex concepts such as "Superposition," "Margin Calls," and "LTV Ratios" to a non-technical audience.

  • Superb communication, collaboration, and problem-solving skills.

  • Proficiency, speed, and accuracy in written communication.

  • Fluency, clarity, and good diction in English.

  • Great organizational skills & time management abilities.

  • Experience using customer communication tools (ZenDesk), Google Drive, and internal CRM systems.

  • Detail-Oriented - accuracy is critical when dealing with volatile digital assets and financial transactions.

  • Bachelor's Degree or comparable work experience in financial services.

  • Flexibility to work US Pacific time (10 AM to 7 PM).

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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