DISASTER CASE MANAGER - Watauga County, NC

The Disaster Case Manager supports the long-term recovery efforts in areas affected by natural
disasters across both the Carolinas’ by providing direct case management to individuals and
families.

Essential Functions:
1. Deliver individualized disaster case management services to survivors.
2. Conduct survivor intake, needs assessments, recovery planning, and resource
coordination.
3. Work in collaboration with local Long Term Recovery Groups (LTRG) and other partner
agencies to ensure a coordinated, survivor-centered approach.
4. Attend LTRG meetings and other coordination calls as required.
5. Accurately document case progress and outcomes following Lutheran Services Carolinas
and LTRG protocols.
6. Responsible for case documentation and data sharing in SharePoint.
7. Other duties as assigned by supervisor.