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Senior Consultant

Role overview

Qualifications

  • 5+ years' experience in consulting, implementation, or professional services role
  • Background in the accounting industry
  • Strong understanding of accounting practice workflows
  • Excellent stakeholder communication skills

Responsibilities

  • Lead discovery, design, and delivery of software implementations
  • Conduct detailed requirements workshops with client stakeholders
  • Manage project delivery to agreed timelines, budgets, and quality standards
  • Configure and validate software solutions against client workflows

Key facts

Other skills

  • Consulting
  • Open Mindset
  • Solutions Focused
  • Teamwork
  • Communication
  • Mentorship
  • Problem Solving

About the company

ResDiary logo

ResDiary

Computer Software / SaaS

ResDiary is a flat-fee, online reservation system, designed to help hospitality operators run a smooth service. Thousands of restaurants, bars, clubs, and hotels across the world use ResDiary to manage their bookings; from taking online reservations to managing tables, selling tickets, and processing online payments. The software delivers market-leading yield and table management technology, while helping build customer databases and profiles to develop relationships and loyalty. ResDiary is a trusted supplier to some of the world’s top restaurants including The Hand and Flowers, The Houses of Parliament, and Martin Wishart. The company also provides solutions for thousands of independent venues and groups like Giggling Squid, TGI Fridays, and Turtle Bay. ResDiary supplies enterprise solutions to Qantas in Australia, as well as to the Accor Hotels Group globally. Headquartered in the UK, ResDiary has team members and licensees in the UK, Ireland, New Zealand, Australia, US, Italy, France, Canada, Denmark, Sweden, Norway, Singapore, Indonesia, The Philippines, and South Africa.

Company details

Company typeSME
IndustryComputer Software / SaaS
Company size51 - 200

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Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. 

About you:

 As a Senior Consultant within our Professional Services team, you will lead the end-to-end implementation of Access Group's accounting and practice management software suite across a portfolio of Australian and New Zealand accounting firms. You'll act as a trusted advisor to clients, drawing on your deep accounting industry knowledge to translate complex practice workflows into effective software solutions.

This is a high-impact delivery role sitting at the intersection of accounting expertise and technology consulting — ideal for someone who has worked in practice and understands the pressures your clients face daily.

Day-to-day, you will:

  • Lead discovery, design, and delivery of software implementations across Access Accountants
  • Conduct detailed requirements workshops with client stakeholders to define scope, configuration requirements, and success criteria
  • Manage project delivery to agreed timelines, budgets, and quality standards — including milestone tracking and risk escalation
  • Configure and validate software solutions against client workflows, including data migration, chart of accounts setup, and compliance process alignment
  • Deliver end-user training and go-live support, ensuring smooth adoption across practice teams
  • Serve as the primary point of contact for client escalations, managing expectations with professionalism and accountability
  • Contribute to continuous improvement of PS delivery standards, templates, and knowledge documentation
  • Mentor junior consultants and share domain expertise across the team

Your skills and experiences might also include:  

  • 5+ years' experience in consulting, implementation, or professional services role — ideally in accounting software or practice management systems – familiarity with cloud migration and SaaS onboarding processes would be ideal
  • Background in the accounting industry — prior experience working in or alongside an accounting firm is highly regarded – a degree in Accounting, Business or a related (CA.CPA) field would be advantageous
  • Strong understanding of accounting practice workflows: tax compliance, ledger management, client management, and billing
  • Proven ability to manage multiple concurrent projects with competing priorities
  • Excellent stakeholder communication skills — comfortable presenting to partners, practice managers, and operational teams alike
  • Experience with data migration projects and system cutover planning – expertise working within a structured PS delivery methodology (SOW based engagements, project governance)
  • A proactive, solutions-focused mindset with a strong sense of client ownership

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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