Key Facts

Remote From:

Full time

English

Hard Skills

Software Sales Strategic Management Selling Techniques Account Management Cross-Functional Collaboration Opportunity Analysis Account Management Executive Conversations Customer Success Management Commercialization Product Adoption Strategies Portfolio Management Cloud Computing Business Software Customer Centricity Remote Administration

Other Skills

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Communication
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Teamwork
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Self-Confidence
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Relationship Building

ResDiary

Computer Software / SaaS

About ResDiary

ResDiary is a flat-fee, online reservation system, designed to help hospitality operators run a smooth service. Thousands of restaurants, bars, clubs, and hotels across the world use ResDiary to manage their bookings; from taking online reservations to managing tables, selling tickets, and processing online payments. The software delivers market-leading yield and table management technology, while helping build customer databases and profiles to develop relationships and loyalty. ResDiary is a trusted supplier to some of the world’s top restaurants including The Hand and Flowers, The Houses of Parliament, and Martin Wishart. The company also provides solutions for thousands of independent venues and groups like Giggling Squid, TGI Fridays, and Turtle Bay. ResDiary supplies enterprise solutions to Qantas in Australia, as well as to the Accor Hotels Group globally. Headquartered in the UK, ResDiary has team members and licensees in the UK, Ireland, New Zealand, Australia, US, Italy, France, Canada, Denmark, Sweden, Norway, Singapore, Indonesia, The Philippines, and South Africa.

Company type: SME

Industry: Computer Software / SaaS

Founded: 2018

Company size: 51 - 200

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Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You’re someone who builds strong, trusted relationships and enjoys working at a strategic level. You like understanding the challenges local authorities face and helping them get lasting value from technology. You’re commercially aware without being transactional, and you focus on long‑term partnerships rather than short‑term wins.

You’re confident managing your own accounts, working remotely, and collaborating with teams across Access to deliver a consistent customer experience across the UK.

Day to day, you will:

Own and grow a portfolio of strategic UK local authority customers, building long‑term, senior‑level relationships.
Create and lead account plans that reflect customer priorities, budget cycles and transformation goals.
Manage renewals and commercial conversations, clearly setting out value and identifying growth opportunities.
Work with customer success and specialist teams to support adoption and maintain strong customer relationships.

Your skills and experiences might also include:

Experience working with or selling into UK local government or public sector organisations.
Confidence presenting to and influencing senior stakeholders, including directors and executive teams.
Experience with software or Software as a Service (SaaS) solutions and value‑based selling.
An understanding of social care, commissioning or complex public sector services.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.

Ready to apply?

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