Turtle Trax S.A.
Travel & Tourism
See how your profile stacks up against this role.
We compared the job requirements to your profile to show where you're strong and where you fall short.
We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.
Key Responsibilities
Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs.
Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management.
Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation.
Track and report SLA/KPI metrics; ensure compliance with ITIL best practices.
Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage.
Required Skills & Competencies
Hands-on experience in HANA and Sybase database operations.
Experience in managed service delivery and global support environments.
Familiarity with ITIL processes and SLA/KPI tracking.
Excellent troubleshooting, documentation, and communication skills.
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
Chief Revenue Officer
Terac
CrowdStrike
Nesco Resource
Mactores
TalentBurst, an Inc 5000 company
Turtle Trax S.A.
Turtle Trax S.A.
Turtle Trax S.A.
