L2 Support Engineer (GitOps) – Middle

Overview:

SOFTSWISS is hiring L2 Support Engineer (GitOps) to join our team. We are looking for an infrastructure administrator with 2+ years of enterprise experience who has decided to delve deeper into DevOps practices (Python/PS/Bash automation, containerization, integration with other systems via API), who knows how to bring together different systems and platforms into a single environment, and who is familiar with the challenges of modern distributed infrastructures.

Key responsibilities:

• Creation, configuration and implementation of different kind of automations R&D and implementation of new services

• Maintenance of technical documentation in the Knowledge Base

Required Experience:

• At least 2 years of experience at companies with 100+ employees and distributed offices\partially or fully remote

• Basic knowledge of modern operating systems MS Windows Server and MS Active Directory

• Basic Linux experience - system management, reverse proxy management, cert management

• Scripting languages (Python/PowerShell) - preparing automations on daily basis, work with API of different services

• Docker management and understanding containerization

• Understanding how to work with GIT

• Experience with CI/CD pipelines (Gitlab CI, Github Actions, etc.)

• Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research

• Experience with prompt engineering and effective interaction with AI systems to improve operational efficiency, automate routine tasks, and accelerate DevOps workflows

• English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian

Nice to have:

• Higher technical education would be a plus

• Experience with any programming languages

• Focuses on the infrastructure-as-code approach

• Experience with any software configuration management solution (Ansible, Terraform, etc.)

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports benefit

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.