Remote Customer Service Rep

(Job Title: Remote Customer Service Rep)

(Location: Virtual)

(Max Pay Rate: $20/hr)

• Timeline:
  • Anticipated Class Start Date:
  • Virtual training
  • Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
  • Onboarding: First 3 Days
  • Training Dates: 3/2/26 - 4/10/26
  • Nesting: 4/13/26 - 4/24/26
  • An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
  • No time off planned during training until end of nesting.
• Core Required Skills and Experience:
  • 1-2 years call center experience.
• Requirements:
  • Assignment is virtual, including training. Associates near a *** office would report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, etc).
  • Ability to work from home which includes high-speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed and ability to use ethernet is required).
  • Able to use video during interviews, coaching, weekly huddles, and virtual training.
  • An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
  • No time off planned during training until end of nesting.
  • Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.
• Schedules after Training:
  • Schedules after training will be determined using a ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings.
  • Behaviors consist of:
    • Attendance
    • Ability to use reference materials
    • Class Participation
    • Interpersonal skills
    • Grasp of Material
    • Decision making
    • Confidence Level
    • Ownership of learning
    • Technical Skills
    • Adaptability and flexibility
• Equipment Coordination:
  • For this role you will be issued *** equipment which consists of a laptop, 2 monitors, keyboard, mouse, and docking station. You are required to return the equipment to *** within a week of your assignment ending.
• Responsibilities / Expectations:
  • Respond to customer requests via telephone, providing excellent service to ***’s customers who have or are looking to obtain a Life insurance policy through their employer.
  • Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
  • Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
  • Below are some common topics associates can expect to discuss with our customers:
    • Enrolling or changing their life insurance amount
    • Confirm or change beneficiary
    • Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
    • How to continue coverage when retired/leave employer
    • Status of customer requests
    • Billing inquiries