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Administrative Assistant for a Beauty & Personal Care Services in Australia (Home Based Part Time)

Virtual Coworker

Key Facts

Remote From: 
Australia
Part time
English

Other Skills

  • •
    Customer Service
  • •
    Communication
  • •
    Time Management
  • •
    Detail Oriented

Requirements:

  • Transfer staff rosters from rostering platform into the Fresha point-of-sale system accurately and efficiently.
  • Review daily bookings and resend client consent forms to customers who have not completed the required documentation.
  • Monitor and respond to Google Reviews and Fresha reviews using approved templates and response guidelines.
  • Escalate negative reviews, complaints, or customer concerns to management for follow-up and resolution.
  • Update and maintain internal operational tracking systems.
  • Perform accurate data entry and administrative support tasks across multiple business locations.
  • Follow documented processes and standard operating procedures consistently.
  • Assist with additional structured administrative tasks as required by the operations team.

Job description

• Transfer staff rosters from rostering platform into the Fresha point-of-sale system accurately and efficiently.
• Review daily bookings and resend client consent forms to customers who have not completed the required documentation.
• Monitor and respond to Google Reviews and Fresha reviews using approved templates and response guidelines.
• Escalate negative reviews, complaints, or customer concerns to management for follow-up and resolution.
• Update and maintain internal operational tracking systems.
• Perform accurate data entry and administrative support tasks across multiple business locations.
• Follow documented processes and standard operating procedures consistently.
• Assist with additional structured administrative tasks as required by the operations team.
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