Manager, Service & Repair, Global Business Product Owner (BPO)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Remote (US)

Job Description:

We are searching for the best talent for a Manager, Service & Repair – Global Business Product Owner (BPO) to join our MedTech team.

Purpose:

We are seeking a Global Business Product Owner (BPO) to lead Service & Repair capabilities within the Butterfly CXM transformation.

This role serves as the voice of the business, owning requirements, process development, and adoption digital solutions globally. Over a two-year duration (with potential to extend), the BPO will partner across Business, IT, and Program teams to ensure solutions are well-defined, delivered successfully, and fully adopted—driving measurable improvements in service efficiency and customer experience.

You will be responsible for:

Business Ownership & Delivery

• Own Service & Repair business requirements, process optimization, capability roadmap, and backlog prioritization
• Translate business needs into user stories and lead backlog readiness and prioritization
• Partner with IT and Product teams to deliver product in alignment with business need

Change, Adoption & Communications

• Lead organizational change and adoption strategy the Service & Repair Experience
• Drive clear, business-focused communications that reinforce value and desired behaviors
• Act as a transformation advocate, engaging partners and ensuring alignment across functions

Training & Enablement

• Define and support role-based training and enablement for business users
• Ensure training, communications, and documentation are aligned to support adoption
• Drive capability building to sustain new ways of working post-launch

Execution & Continuous Improvement

• Support testing, deployment, and post-launch stabilization
• Facilitate workshops and cross-functional forums to drive decisions and resolve issues
• Gather feedback and drive continuous improvement to improve outcomes

Performance & Value Realization

• Establish and supervise achievement of targets related to adoption, service efficiency, and process performance
• Hold accountability for ensuring business benefits are realized and sustained

Qualifications / Requirements:

Required Skills & Experience

• Bachelor’s degree or equivalent experience
• 8+ years consistent track record in Service, Commercial Operations, or related roles
• Experience in business transformation, product ownership, or process improvement
• Strong understanding of Service & Repair operations
• Consistent track record of leading change, adoption, and partner alignment
• Strong facilitation, influencing, and interpersonal skills
• Data-driven approach with experience measuring adoption and operational impact

Preferred Qualifications

• Experience with CRM/CXM platforms (e.g., Microsoft Dynamics)
• Agile / product ownership experience (backlog, user stories, refinement)
• Organizational change experience or certification (e.g., Prosci)
• Experience crafting and delivering training programs

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Eligibility for severance.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

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#LI-REMOTE

Required Skills:

 

 

Preferred Skills:

Agile Decision Making, Analytics Insights, Business Alignment, Developing Others, Inclusive Leadership, Leadership, Monitoring, Evaluation, and Learning (MEL), Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Stakeholder Engagement, Statement of Work (SOW), Team Management

 

 

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits