Digital Delivery Manager

Eagleview® is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

EagleView, the leader in aerial imagery, is hiring a Digital Delivery Manager for our team. The Digital Delivery Manager is one of three members of the Photogrammetric Production department’s leadership team. Along with the Aerial Triangulation (AT) and LiDAR Managers, the Digital Delivery Manager facilitates the production of high-end ortho imagery and R&D on new product initiatives and technologies.

This is a full-time role with a preference for hybrid in Rochester, NY, but open to remote candidates as well, with a salary range of $47,300 to $70,000. 

The Digital Delivery Manager is primarily responsible for meeting Image Correction production timeframes through appropriate assignment and tracking of individual tasks to members of the Digital Delivery production team. The Digital Delivery Manager is responsible for monitoring the progress of IC task assignments and providing direct communication to Project Management as to project status through regular reporting. The Manager is responsible for ensuring the consistency of deliverables through the maintenance of procedures, documents, and the coordination of Digital Delivery production staff training.

The Digital Delivery Manager serves as the technical lead and primary point of contact for communications for the IC team within the Photogrammetric department regarding new initiatives, scripting, establishing new technical procedures, and increasing production efficiencies to support production. Adjustments to Photogrammetric products and services will be discussed and agreed upon by Photogrammetric Management, the Product Team, and Project Management Organization.

Essential Duties & Responsibilities:

• Daily oversight of the Photogrammetric Digital Delivery team, to include management, review, and corrective action for team members. A Digital Delivery Manager is expected to have 5 to 15 direct reports during their tenure
• Backup support for the Photogrammetric Aerial Triangulation (AT) and LiDAR managers
• Set schedule, staffing, and priority for all Photogrammetric projects IC and deliverable generation so that 90% of projects are completed within the nominally scheduled timeframe, and no project exceeds 130% of the scheduled time
• Coordinate with Project Managers and Senior Photogrammetric Manager on resource projections and project scheduling
• Where a conflict exists in the current production queue, present enough information to allow project management to reprioritize jobs based on contractual requirements and customer expectations
• Notify Project Management of any items or issues which adversely affect a project’s schedule and provide a plan for resolution
• Validate existing QA/QC procedures and facilitate the development of new processes that can be maintained by the Photogrammetric managers and training staff to ensure that all customer deliverables are produced in a manner that will meet customer expectations and reduce edit calls after delivery
• Advise the development of and approve revisions to existing procedures to improve the quality, accuracy, and reduce the production time for Photogrammetric projects
• Create and approve new workflows associated with the development of new products
• Assure that all relevant status updates are made to QuickBase and Power BI reports and work blocks so that the IC workforce’s daily production is correctly reported
• Supervise and update the QuickBase and Power BI reports and dashboards necessary to facilitate the weekly status meeting between the Photogrammetric production managers, project managers, and other production staff
• Work with the Photogrammetric trainers to mentor/coach less experienced members of the department
• Establish that new staff are trained in IC procedures so that they can be self-sufficient within 120 days of hire
• Provide support to the Photogrammetric department to troubleshoot advanced IC issues
• Serve as the Technical Lead and primary Point of Contact for ‘Photogrammetric’ projects and new initiatives involving the Image Corrections process or changes in image accuracy
• Support for the sales department, internal staff, and customers as a resource for technical discussions and validation of project requirements
• Stay current with modern technologies

Bachelor’s degree in a related field

Preferred Experience:

• Extensive experience with and a deep understanding of process improvement cycles, as well as concepts of kaizen and lean production
• Resourcefulness and proven problem-solving skills
• Experience with product testing and R&D
• Consistently a top performer with a history of generating high-quality, error-free work
• Has a proactive approach while initiating troubleshooting and exploratory process improvement
• Able to lead discussions and meetings between departments and management staff

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; and Pet Insurance. This is a full-time, hybrid role based out of Rochester, NY headquarters, with a salary range of $47,300 to $70,000. 

As an Equal Opportunity and E-Verify Employer, Eagleview Technologies does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.