Key Facts

Remote From:

Philippines

Category: Customer Support Team Lead

Full time

English

Hard Skills

Lending Products Mortgage Loan Processing Income Approach

Other Skills

•
Leadership
•
Problem Solving
•
Communication
•
Team Management
•
Organizational Skills

Roles & Responsibilities

Minimum of three years experience in Australian non-bank lending or mortgage operations
Extensive experience in Australian mortgage or non-bank lending
Leadership or team management experience preferred
Strong understanding of serviceability calculations and compliance requirements

Requirements:

Lead and support offshore loan processing staff
Manage workflow allocation and monitor team performance
Act as an escalation point for complex applications and broker inquiries
Review loan applications and supporting documentation for accuracy

Staff Domain

About Staff Domain

Staff Domain’s mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth.We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line.We cater to a variety of services to providing comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control.We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees the best career experience that will compliment clients' products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike.Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.

Company type: Scaleup

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

Setup and Location: Work from Home

Work Schedule: 9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHT

Employment Type: Full-time

Ready to do work that actually excites you?

We’re looking for a highly experienced and proactive Lending Operations Team Lead to oversee offshore loan processing operations while supporting brokers, referral partners, and the Australian-based lending team. In this role, you’ll lead and mentor offshore staff, manage workflow allocation, review loan applications for accuracy and compliance, and act as the escalation point for complex lending scenarios and broker enquiries. You’ll play a key role in improving operational processes, driving efficiencies, and ensuring all lending activities align with Australian lending standards and internal procedures. This role is ideal for someone with strong leadership capability, extensive experience in Australian mortgage or non-bank lending, and the ability to thrive in a fast-paced, high-performance environment.

What You’ll Do

Lead and support offshore loan processing staff
Assist with onboarding, training, and process implementation
Manage workflow allocation and monitor team performance
Provide guidance on lending scenarios and documentation requirements
Act as an escalation point for complex applications and broker inquiries
Support brokers and referral partners with lending-related queries
Ensure compliance with Australian lending standards and internal procedures
Review loan applications and supporting documentation for accuracy
Coordinate closely with the Australian-based lending team
Help improve offshore operational processes and efficiencies

Requirements

What YouBring

We’re looking for someone who:

Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
Extensive experience in Australian mortgage or non-bank lending
Previous experience in loan processing and lending operations
Leadership or team management experience preferred
Strong understanding of:

Prime and non-prime lending
Serviceability calculations
Compliance requirements
Income and bank statement analysis
Loan documentation processes

Excellent communication and stakeholder management skills
Ability to work independently and lead remote teams
Strong problem-solving and organizational skills

Preferred Experience

Experience leading offshore or remote support teams
Experience working with Australian brokers and lenders
Background in both operations and client-facing lending support roles
Exposure to scaling lending operations or offshore teams

Benefits

WhyYou’ll Love Working Here

HMO, Dental, and Life Insurance foryou and one free dependent from day one (with the option to enroll additionaldependents)
Paid Leaves: Birthday, Vacation,Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on youranniversary)
Employee Engagement Activities:Year-End Party, Family Day, Team Building, and more!

Let’s Talk

If you’re thinking, “thissounds like me,” it probably is. Click apply. We can’t wait to meet you.

Ready to apply?

APPLY

Share ·