Minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
Strong understanding of Australian lending products and processes
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Requirements:
Respond to inbound broker and referral partner inquiries
Provide preliminary loan guidance and product information
Collect initial client and application documentation
Coordinate with brokers and internal stakeholders throughout the application process
Job description
Setup and Location: Work from Home
Work Schedule: 9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHT
Employment Type: Full-time
Ready to do work that actually excites you?
We’re looking for a highly organized and customer-focused Broker Support Specialist to support brokers, referral partners, and the lending team throughout the loan application process. In this role, you’ll manage inbound enquiries, provide preliminary lending guidance, collect and review application documents, and ensure applications are complete before escalation to the local lending team. You’ll work closely with brokers and internal stakeholders to keep applications progressing efficiently while maintaining accurate CRM records and managing turnaround times. This role is ideal for someone with strong knowledge of Australian lending processes, excellent communication skills, and the ability to thrive in a fast-paced, detail-oriented environment.
What You’ll Do
Respond to inbound broker and referral partner inquiries
Provide preliminary loan guidance and product information
Collect initial client and application documentation
Assess inquiry completeness before escalation to the local lending team
Coordinate with brokers and internal stakeholders throughout the application process
Maintain accurate records and CRM updates
Support conversion of inquiries into formal loan applications
Assist in managing turnaround times and application pipelines
Communicate clearly and professionally with brokers and business partners
Escalate complex scenarios to senior lending staff when required
Requirements
What YouBring
We’re looking for someone who:
Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
Strong understanding of Australian lending products and processes
Experience dealing with brokers, lenders, or referral channels
Excellent verbal and written communication skills
Ability to explain lending concepts clearly and professionally
Strong attention to detail and organizational skills
Ability to multitask and work under pressure
High level of professionalism and stakeholder management
Preferred Experience
Non-bank lending experience
Experience in broker support or lending coordination
Exposure to CRM and lending management systems
Benefits
WhyYou’ll Love Working Here
HMO, Dental, and Life Insurance foryou and one free dependent from day one (with the option to enroll additionaldependents)
Paid Leaves: Birthday, Vacation,Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on youranniversary)
Employee Engagement Activities:Year-End Party, Family Day, Team Building, and more!
Let’s Talk
If you’re thinking, “thissounds like me,” it probably is. Click apply. We can’t wait to meet you.
