Key Facts

Remote From:

Tennessee (USA)

Category: Customer Support Team Lead

Full time

Senior (5-10 years)

English

Hard Skills

MARI Point Of Sale Windows PowerShell Python (Programming Language) Network Troubleshooting Splunk Hardware Interface Design Internal Documentation Escalation Management

Other Skills

•
Troubleshooting (Problem Solving)
•
Microsoft Office
•
Collaboration
•
Problem Reporting

Roles & Responsibilities

Experience in R/D support tools like Kaseya, Marimba, SCCM
Point of Sale support experience
Windows 10 troubleshooting experience
Experience in scripting languages like PowerShell, Python

Requirements:

Collaboratively work with the project team on deployment plan
Document KBAs and train/coaching the teams at onshore/offshore
Share the daily/weekly reports
Support the team during the deployment/migration and mitigate challenges

Georgia IT, Inc.

About Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Founded: 2018

Company size: 51 - 200

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Job description

Job Title : Release/Deployment support lead role
Location : Remote
Position Type : Contract (night shift role )
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job Description:
Experience in R/D support tools like Kaseya, Marimba, SCCM preferably Marimba.

Point of Sale support experience
Windows 10 troubleshooting experience basic administration skills
Experience in any scripting languages like PowerShell, Python etc.
Experience in troubleshooting network related issues
Experience in MSOffice to update the tracker daily reporting and dashboards.
Experience in Splunk, crating scripts and dashboards
Willing to learn new technologies.
Understanding on VMs, Cloud concepts and H/w interfaces & troubleshooting preferred like printers/scanners etc
Collaboratively work with the project team on deployment plan, documenting KBAs, training/coaching the teams both at onshore/offshore
Share the daily/weekly reports.
Support the team during the deployment/migration and mitigate the challenges if any.
Escalate the issues in timely manner.