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Accounts Receivable Collections Specialist

Mastercam

Role overview

Qualifications

  • High School Diploma required; Bachelor’s degree in Finance or related field preferred
  • Significant experience in accounts receivable collections, credit control, or customer cash collections, ideally in a B2B environment
  • Proven track record of collecting overdue balances, reducing aged debt, and managing a complex or high-value ledger
  • Strong understanding of the full order-to-cash cycle, including invoicing, cash application, disputes, credit notes, and customer account reconciliation

Responsibilities

  • Own and manage an assigned accounts receivable ledger, prioritizing collection activity based on value, age, risk, and customer history
  • Contact customers by phone, email, customer portals, and formal correspondence to chase overdue balances and secure confirmed payment dates
  • Investigate and resolve payment queries, including missing purchase orders, billing disputes, invoice delivery issues, credit notes, short payments, deductions, and unapplied cash
  • Support month-end close activities by providing commentary on aged debt, high-risk balances, bad debt exposure, and expected cash receipts

Key facts

Hard skills

Fair Debt Collection Dispute Resolution ERP Systems Knowledge Cash Application Account Reconciliation Software As A Service (SaaS) Billing

Other skills

  • Communication
  • Microsoft Excel
  • Detail Oriented
  • Prioritization
  • Professionalism

About the company

Mastercam logo

Mastercam

Computer Software / SaaS

Founded in 1983, Mastercam is one of the oldest companies in the PC-based CAD/CAM industry. The company was built on the concept of providing an inexpensive PC-based CAM system at a time when most other systems were expensive CAD-oriented products. We are one of the first companies to introduce CAD/CAM software designed for both the machinist and the engineer. Today, Mastercam falls under the Design & Planning Automation division within Sandvik Manufacturing and Machining Solutions. Our corporate headquarters and training facility is in a 53,000 sq. ft. environmentally-friendly building located in Tolland, Connecticut. We embrace remote work, with a growing global team spanning three continents: Asia, Europe, and North America. The backbone of the Mastercam community is our global reseller network. With over 285,000 installations, Mastercam is the number one CAD/CAM software in the world. Mastercam Resellers have developed strong partnerships with our customers, offering advice, strategy, and experience to Mastercam users globally. Mastercam offers solutions for designers and NC programmers in a spectrum of industries, including milling, turning, wire EDM, router programming, plasma cutting, lasers, and 3D design and drafting. Our customers range from one-person job shops to Fortune 100 manufacturers. The same software that is utilized by corporations such as Boeing, IBM, and Sikorsky is still accessible to the small job shop. To ensure a new generation of trained metal and woodworking personnel, Mastercam is available to educational institutions at sizable discounts. As the company and Mastercam continue to grow and expand into new markets and technology, our focus remains on our customers. We're committed to delivering tools that support the higher productivity and greater precision demanded by today's, and tomorrow's, manufacturing.

Company details

IndustryComputer Software / SaaS
Company size201 - 500

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Job description

 Your Role at a Glance

The Accounts Receivable Collections Specialist is responsible for the proactive collection of outstanding customer balances, with a strong focus on reducing aged debt, improving cash flow, resolving payment barriers, and maintaining professional customer relationships. This role is suited to a seasoned collections professional who can manage a high-value ledger, influence payment behaviors, investigate disputes, and partner effectively with Sales, Customer Service, Finance, and other internal teams to secure timely payment.

 How You’ll Drive Success

 Accounts Receivable & Collections Management

  • Own and manage an assigned accounts receivable ledger, prioritizing collection activity based on value, age, risk, and customer history.
  • Contact customers by phone, email, customer portals, and formal correspondence to chase overdue balances and secure confirmed payment dates.
  • Review aged debt regularly and take clear, documented action to prevent balances moving into higher-risk ageing brackets.

 Customer & Stakeholder Relationships

  • Build professional relationships with customer accounts payable teams, purchasing contacts, and internal account owners to remove payment blockers.

 Dispute Resolution & Data Management

  • Investigate and resolve payment queries, including missing purchase orders, billing disputes, invoice delivery issues, credit notes, short payments, deductions, and unapplied cash.
  • Maintain accurate and timely collection notes, promise-to-pay dates, dispute reasons, contacts, and next actions in the ERP or collections system.

Reporting, Risk & Process Improvement

  • Support month-end close activities by providing commentary on aged debt, high-risk balances, bad debt exposure, and expected cash receipts.
  • Identify recurring process issues that delay payment and recommend improvements to billing accuracy, customer onboarding, credit control, and collections workflow.

 The Talents We’re Seeking

Education

  • High School Diploma required; Bachelor’s degree in Finance or related field preferred. 

Required Skills

  • Significant experience in accounts receivable collections, credit control, or customer cash collections, ideally in a B2B environment.
  • Proven track record of collecting overdue balances, reducing aged debt, and managing a complex or high-value ledger.
  • Strong understanding of the full order-to-cash cycle, including invoicing, cash application, disputes, credit notes, and customer account reconciliation.
  • Experience using ERP, finance, or collections systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, Workday, Salesforce or similar platforms.
  • Confident Excel skills, including filtering, pivot tables, lookups, ageing analysis, and ledger reconciliation.
  • Strong written and verbal communication skills, with the ability to be firm, clear, professional, and customer-focused.
  • Ability to work independently, prioritize effectively, and manage a high volume of accounts without losing attention to detail.

Preferred Skills

  • Experience working in a multi-entity, international, software, SaaS, manufacturing, or technology environment.
  • Exposure to customer portals, reseller/distributor collections, subscription billing, or recurring revenue collections.
  • Experience supporting cash forecasting, bad debt reviews, credit risk discussions, or formal collection escalation processes.
  • Relevant finance, credit, or collections qualification, or equivalent experience.

 Who We Are

At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.” 

We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe. 

Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible. 

As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 350+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise. 

Our Core Values? They are not just words. They are how we win: 

  • Winning Together: Collaboration is not optional—it is the engine that drives us. 
  • Curiosity: We question, we explore, we innovate. Every day. 
  • Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust. 
  • Customer-Focused: We listen. We adapt. We deliver. Always. 

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com, connect on LinkedIn, and join the conversation with #mastercam. 

The next big challenge is waiting—are you ready to accept? 

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.

We are an E-Verify Employer.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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