Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Job Title
SAP BASIS Consultant – Production Support (P1/P2 Tickets)
Experience: 6–8 Years
Job Summary
We are looking for an experienced SAP BASIS Consultant to provide production support for critical SAP landscapes, with a strong focus on handling P1 and P2 priority incidents. The role requires solid expertise in SAP system administration, monitoring, performance tuning, transport management, and system availability.
The consultant will be responsible for ensuring stability, reliability, and performance of SAP systems, while working closely with application, infrastructure, database, and business teams to resolve high-priority issues within SLA timelines.
Key Responsibilities
Production Support & Incident Management
- Handle P1 and P2 priority tickets related to SAP BASIS and ensure resolution within defined SLA/KPI targets.
- Perform incident analysis, troubleshooting, and impact assessment for critical production issues.
- Drive major incident resolution calls and coordinate with cross-functional teams during system outages or performance degradation.
- Perform root cause analysis (RCA) for recurring incidents and recommend preventive measures.
- Provide timely communication and status updates to stakeholders during critical incidents.
SAP BASIS Administration
- Administer and support SAP landscapes including development, quality, and production environments.
- Perform SAP system monitoring, health checks, and issue resolution.
- Manage SAP instance start/stop, client administration, spool management, background jobs, and user administration support.
- Support kernel upgrades, profile parameter changes, and patch activities.
- Manage transport requests and coordinate transport movements across environments.
System Monitoring & Performance Optimization
- Monitor system performance, work processes, logs, dumps, and queues.
- Analyze and resolve issues related to:
- System availability
- Performance bottlenecks
- Background job failures
- Update terminations
- Short dumps
- Lock entries
- Spool issues
- Coordinate with DB and infrastructure teams for performance improvements and system stability.
Required Skills
- 6–8 years of experience in SAP BASIS administration and production support
- Strong experience in handling P1 and P2 tickets in SAP production environments
- Hands-on experience in:
- SAP system monitoring and administration
- Transport management
- Background job monitoring
- Spool and printer administration
- User and client administration
- Kernel and patch activities
- Strong knowledge of:
- SAP NetWeaver
- System performance tuning
- Work process analysis
- Short dumps, logs, and trace analysis
- Experience in incident management, troubleshooting, and RCA
- Exposure to ticketing tools such as ServiceNow, Jira, or Remedy
Preferred Skills
- Experience in SAP HANA and S/4HANA environments
- Knowledge of database administration coordination (HANA/Oracle/SQL Server/DB2)
- Exposure to SAP Solution Manager, ChaRM, and monitoring tools
- Experience in system refreshes, upgrades, and patching activities
- Familiarity with cloud-hosted SAP environments such as Azure, AWS, or private cloud
- Understanding of ITIL support processes
Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
