Intake Coordinator

Job Title: Intake Coordinator

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

A compassionate and organized Intake Coordinator is sought to support intake operations in a fast-paced remote environment. The successful candidate will be responsible for answering incoming calls from parents and families, gathering intake information, maintaining accurate records, and determining whether services may be appropriate based on provided information. The ideal candidate possesses strong communication skills, empathy, patience, and the ability to remain calm and professional while managing sensitive conversations.

Key Responsibilities

• Answer incoming calls from parents and families in a professional, empathic, and friendly manner
• Gather and document intake information accurately and efficiently
• Determine, using sound judgment and common sense, whether services may be appropriate based on client needs
• Maintain accurate intake records and data within CRM systems
• Coordinate communication with families and internal teams
• Follow up with families regarding intake documentation and next steps
• Maintain confidentiality and professionalism in all communications and records
• Support scheduling, reporting, and administrative intake workflows
• Ensure all intake cases move efficiently through the intake process
• Assist with additional administrative and coordination tasks as required

Requirements

• Bachelor’s degree (BA/BS) highly preferred
• Previous experience in intake coordination, customer service, healthcare administration, call handling, or administrative support preferred
• Strong communication and interpersonal skills required
• Must be empathic, calm, patient, and professional in communication required
• Strong organizational and multitasking abilities required
• Ability to use common sense and sound judgment when assessing intake needs required
• Experience using basic CRM software and data capturing systems preferred
• Strong attention to detail and follow-up skills
• Ability to work independently in a fast-paced remote environment
• Reliable internet connection and a suitable home office setup

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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