Associate Project Manager

This is a remote position.

We are seeking an organized and proactive Associate Project Manager to join our team. In this role, you will support our maintenance and support operations by managing incoming service tickets, coordinating technical teamwork, and tracking requests from start to finish. You will play a key role in keeping daily tasks organized, providing regular progress updates to stakeholders, and driving the resolution of client issues.

Responsibilities

• Manage customer requests and ticket lifecycles across different support channels, creating tasks for the team and providing stakeholders with progress updates.
  

• Manage internal team tasks and system errors, prioritizing them based on urgency and technical impact, and organizing the team to work on them.
  

• Coordinate technical tasks and team workload, including deployments and platform refreshes, to ensure external agreements are met.
  

• Communicate with stakeholders through regular meetings, emails and other channels, while handling task prioritization based on client needs.
  

• Work on documentation, including technical proposals, summaries, and reports, coordinating with the team to gather the necessary information.
  

Requirements

• Fluent English (C1 preferred) with excellent verbal and written communication skills.
  

• At least 1 year of experience in a customer-facing, support, coordination, or operational role involving direct communication with clients or stakeholders.
  

• Understanding of support and maintenance processes, ticket lifecycle management, and prioritisation principles in a product, service or IT-related environment.
  

• Highly responsible and proactive approach, with the ability to take ownership of tasks and drive client requests to full resolution.
  

• Strong organizational, analytical, and time-management skills to evaluate requirements and make informed decisions on priorities. 
  

Nice to have:

• Hands-on experience with project management, issue tracking, and ticketing tools (such as Jira, Service Desk, Intercom, or similar).
  

• Understanding of SDLC, Agile framework and principles.
  

• Experience working with Salesforce or Salesforce-based environments.
  

• Familiarity with AI tools like ChatGPT, and other AI-driven assistants to facilitate and improve project management activities, such as task automation, documentation enhancement, and decision support.
  

Benefits