Billing Specialist

Our US Partner Client is the leading SaaS-based Warehouse Management System and is at the forefront of the e-commerce fulfillment sector's explosive growth. Our innovative systems, built on a robust API platform, offer infinite connectivity, creative implementations, and limitless scalability. We are renowned for our developer community, which is integral to our growth trajectory.

As a Billing Specialist within our Customer Success Team, you will play a pivotal role in maintaining the financial health of our customer relationships.

This is a full-time role, on a US shift and on a Work From Home work set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Monitor Late Payments: Track overdue accounts and provide weekly updates to the accounting and leadership teams on payment statuses.

• Manage Payment Expectations: Work with customers to align on payment timelines to ensure accurate financial forecasting.

• Document payment agreements: Document and manage all payment agreements in Salesforce and other relevant company systems

• Oversee Biweekly Interruptions: Manage customer and internal communications regarding service interruptions for delinquent accounts.

• Collaborate with CSM, Accounting, and Internal Teams: Collaborate with various internal teams to address account-related concerns

• Collections: Follow up on overdue payments and work with accounting to negotiate payment terms.

• Financial Reporting: Prepare weekly reports on past due billing activity

QUALIFICATIONS:

• Bachelor's degree in finance, accounting, or related field

• At least 3  years prior experience in billing, accounts receivable, or finance is desirable

• Proficiency in billing software, accounting software, such as SaaSOptics or Maxio and Salesforce (preferred).

• Strong analytical skills with the ability to resolve billing issues effectively

• Strong oral and written communication skills