Key Facts

Remote From:

United States

Category: UX Researcher (User Experience Researcher)

Full time

Senior (5-10 years)

English

Hard Skills

UI/UX Research Usability Testing Quantitative Research User Requirements Documents Surveys Patient Diary Sorting Algorithm UserZoom GO Eye Tracking Focus Group +2 more

Other Skills

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Collaboration
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Problem Solving
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Teamwork
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Communication

Roles & Responsibilities

Bachelor's Degree in a related field
4 Years in a User Experience role
Master's Degree preferred in fields like Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA
5 Years in UX role preferred or equivalent combination of education and related experience

Requirements:

Conduct end-to-end UX research with minimal direction
Work collaboratively with product teams and stakeholders during design sprints
Utilize a comprehensive suite of qualitative and quantitative UX Research methods
Perform in-person fielding, testing software and hardware

Key Lime Interactive

About Key Lime Interactive

Key Lime Interactive is a Customer Experience and User Experience research, strategy and design services agency focused on helping companies take a human-first approach to building better brand experiences, products and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity Index™ report that makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.We make it our business to answer research questions that help a company move the needle in terms of acquisition, convergence, and customer experience differentiation. Our customers note that it’s easy to design products in your own vision, but moving beyond your own perspective introduces challenges. Key Lime Interactive becomes your lens. We strive to intimately understand your product, we consult with your consumers on a level they can relate to in order to view the world and your offering the way they do. At the end of the day, we excel at blending the two to direct you down the path of innovative, thoughtful, intuitive and consumer-driven solutions. Offerings include:✔ Usability and Market Research ✔ Usability expert consultations/Expert reviews✔ Customer Journey Mapping ✔ QuickInsights™ studies✔ Eye Tracking✔ Moderated and web-based remote studies✔ Competitive Insights via Key Lime Labs™✔ Survey design, analysis and implementation✔ Gap analysis✔ Information architecture/ Navigation card-sort ✔ Persona creation✔ Prototype usability

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

We’re looking for smart, forward-thinking and experienced Mid-Level UX Researchers in to join our renowned, world-class team at Key Lime Interactive. This is a remote position that will require a combination of remote work and in some in-person research fielding, enabling a flexible yet collaborative environment.

We are looking for an individual who can operate with a high degree of autonomy, capable of conducting end-to-end UX research with minimal to no direction. Experienced with In-person fielding, as well as testing software and hardware, is a MUST.

If you thrive in an environment where there is constant change and your research matters, then this is a good place for you.

You'll be working with teams during the design sprints, hence experience working side-by-side with stakeholders is a must.

The successful candidate must possess deep, hands-on experience in a comprehensive suite of both qualitative and quantitative UX Research methods, including but not limited to:

Behavioral Personas
UX Research Strategy Workshops
Co-Creation Journey Mapping
Workflow Discovery/User Requirements Definition/Problem Framing
Exploratory Research
Agile UX Design or Participatory Design
Contextual Inquiries
Expert Reviews
Usability Testing (In-Lab and Remote)
Quantitative Research (using tools like Qualtrics, Optimal Sort, and Userzoom) to conduct:
Diary Studies
Surveys
Ethnographic Research
Tree Tests
Eye Tracking
Card Sorts
Focus Groups & In-Depth Interviews (IDIs)
Competitive Online Studies
True Intents, and more.

A critical component of this role involves deep collaboration. You will be an embedded partner, working side-by-side with product teams and stakeholders throughout intensive design sprints. Therefore, a proven track record and extensive experience in working collaboratively and iteratively with stakeholders are absolutely essential.

Job Qualifications

Minimum Education: Bachelor's Degree in a related field
Minimum Experience: 4 Years in a User Experience role
Preferred Education: Master's Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA.
Preferred Experience: 5 Years in UX role, or equivalent combination of education and related experience.

About Us

Key Lime Interactive is a customer experience agency that serves an amazing list of Fortune 500 clients. Our company values are as follows:

See the puzzle
Open and Receptive
Dynamic
Do the Right Thing
Put a Ribbon on It
We Win Together

All members of our team are selected based on various strengths that complement other teammates. Everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems and has the ability to work both independently and as a member of a small team in a fast-paced agency environment. Everyone at KLI contributes to a curious and fun-loving culture. In addition, to doing what you love every day alongside some of the industry’s best, Key Lime Interactive offers great benefits as a full-time employee. Specifically, we offer medical/dental/vision and life insurance policies as well as elective supplemental insurance such as STD/LTD and more. Employees are also eligible for our 401k plan after their first year. Our vacation policy consists of 14 days paid time off, 6 sick days, and 8 holidays. Sound good? Apply today.

KEY LIME INTERACTIVE is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, KEY LIME INTERACTIVE complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it maintains facilities. KEY LIME INTERACTIVE also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. KEY LIME INTERACTIVE is an E-Verify employer.