Mid-Market Account Manager (German Speaking)

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences.

Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging.

Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters

DACH-NL is one of our key markets in EMEA, with RCS and Network Powered solutions live across carriers. As a Mid-Market Account Manager, you will be at the forefront of driving new business growth and managing a portfolio of existing accounts in the DACH-NL region. With a quota tied to both margin growth and new business, your impact will be direct and measurable  and your success will fuel Vonage's continued expansion across the region.

Your key responsibilities

• Own and grow a portfolio of mid-market accounts in the DACH-NL region, driving net new business and ensuring strong retention and expansion of existing customers
• Develop and execute territory plans with a clear focus on new logo acquisition and revenue growth for network-powered solutions
• Build and maintain strong relationships with decision-makers and senior stakeholders across business, marketing, and technology functions
• Collaborate with pre-sales, solutions engineering, and customer success teams to deliver tailored CPaaS/API solutions to prospects and customers
• Maintain accurate pipeline management and forecasting in Salesforce, acting as a business owner for your territory
• Represent Vonage at industry events and leverage your local network to accelerate new business opportunities
• Contribute to regional planning and share market intelligence to support the broader EMEA sales strategy

What you'll bring

Required:

• Proven experience in B2B sales, ideally in CPaaS, SaaS, or telecommunications, with a strong track record of new business development
• Fluency in German and English both written and spoken
• Deep understanding of the German/DACH-NL market, including cultural nuances and business practices
• Strong existing network within the DACH-NL region, particularly with mid-market or Fortune 500 companies
• Experience managing complex sales cycles and engaging with multi-level stakeholders
• Self-starter mindset with the ability to work independently in a remote/distributed environment
• Proficiency in CRM tools (e.g., Salesforce) and pipeline management

Experience we consider a plus:

• Familiarity with RCS, network-powered solutions, or messaging APIs
• Experience selling to or within Fortune 500 accounts
• Background in a high-growth or scale-up technology environment
• Additional European language skills

How you'll benefit

• Private medical insurance & life insurance
• Kafeteria (Multisport and more)
• Ericsson Support Line
• Discretionary time off and company-recognized holidays
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

Location: Work from Home - Poland (Warsaw preferred)

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