Key Facts

Remote From:

India

Category: Platform Engineer

Full time

Senior (5-10 years)

English

Hard Skills

Platform Design And Development System Configuration System Optimization Microsoft Dynamics CRM Salesforce ServiceNow Microsoft Dynamics Privileged Access Management

Other Skills

•
Troubleshooting (Problem Solving)
•
Mentorship
•
Communication
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Collaboration

Roles & Responsibilities

5+ years of hands-on experience in NICE CXone and/or NICE Engage
Deep technical expertise in contact center solutions
Strong architectural thinking
Experience in leading enterprise NICE implementations

Requirements:

Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale
Lead end-to-end platform implementations, migrations, and major upgrades
Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows
Integrate NICE platform with enterprise CRM and ticketing systems

Allshore Talent

About Allshore Talent

At Allshore, we’re your reliable partner in technology and workforce management. Our 360 workforce solutions handle everything—from culture and onboarding to local payroll and compliance—making it easy for you to manage international teams. Whether you need a single designer, an entire team of developers, or custom technology solutions, we devise the best strategy for your long-term success. Why choose us? 15+ years of industry experience Access to pre-vetted global experts (5% selection rate) Rapid talent matching (under 72 hours) Smooth communication Cost-optimized solutions Dedicated Client & Technical Success Managers Flexibility to scale up and down Monthly contracts Strong employee retention (3-5 years on average)

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

About Us

We are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — delivering senior-level professionals who drive real transformation across enterprise platforms, cloud infrastructure, CX technology, and digital operations. We believe in building long-term partnerships, not just placements.

Role Overview

We are seeking a Senior NICE Platform Engineer with 5+ years of hands-on experience to join our client's global contact center team. This is a senior-level, full-time remote engagement requiring deep technical expertise in NICE CXone and/or NICE Engage, strong architectural thinking, and the confidence to communicate directly with senior stakeholders at US-based Fortune 100 organizations.

You will own platform design, configuration, optimization, and integration — while serving as a trusted technical advisor to business and operations leaders. If you have a track record of leading enterprise NICE implementations and thrive in high-accountability environments, we want to hear from you.

Key Responsibilities

Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale
Lead end-to-end platform implementations, migrations, and major upgrades
Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows
Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)
Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders
Drive platform governance, security configurations, user provisioning, and access management
Lead troubleshooting of critical incidents and platform outages with urgency and precision
Develop architectural documentation, technical runbooks, SOPs, and integration specs
Provide technical mentorship and guidance to junior engineers and platform administrators
Collaborate with business stakeholders to translate complex requirements into scalable platform solutions
Own reporting, analytics, and WFM/QM module configuration as needed
Participate in change management, release planning, and Agile/ITIL delivery processes