Condado is a specialized technology staffing and professional services firm focused on delivering high-impact talent for complex CCaaS (Contact Center as a Service) and enterprise technology engagements. We connect elite engineers and architects with Fortune 100 organizations undergoing mission-critical platform implementations and digital transformation initiatives. Our team operates at the intersection of technology and business outcomes — placing professionals who don't just fill seats, but move the needle on customer experience strategy.
We are seeking a Senior Genesys Cloud CX Solution Architect to lead the design and delivery of a high-impact Genesys Cloud CX implementation for an enterprise client. In this role, you will serve as the technical authority on the Genesys Cloud platform — owning the end-to-end solution architecture across routing, IVR, outbound dialer, reporting, and integrations. You will translate complex business and operational requirements into scalable, resilient contact center architectures that drive measurable CX outcomes.
This is a senior, client-facing role suited for a seasoned Genesys Cloud professional with deep architectural fluency, hands-on platform expertise, and the executive presence to lead technical conversations with enterprise stakeholders.
Architect end-to-end Genesys Cloud CX solutions spanning inbound routing, IVR, outbound dialer, reporting/analytics, and integrations
Lead solution design sessions with client stakeholders, translating business requirements into platform-level architecture decisions
Design and oversee data extraction strategies leveraging the Genesys Cloud Analytics API, Platform API, conversation detail records, and event streaming
Architect event-driven integrations using the Genesys Cloud Notification Service and AWS EventBridge to downstream targets (S3, Lambda, Redshift, BI tooling)
Define and document the conversation, session, and segment data model approach for client reporting and analytics use cases
Own outbound dialer architecture, including campaign design, dial attempt extraction, and compliance considerations
Serve as the senior Genesys SME for both internal delivery teams and client-side technical leadership
Troubleshoot complex platform issues across routing, telephony, integration, and reporting layers
Produce architecture diagrams, integration specifications, and reference documentation
Support testing, UAT, cutover, and hypercare activities through to production stabilization
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