Consumer Success Representative

REMOTE ROLE || Temp, Weekend Shifts, Part-Time || Scottsdale, AZ
Job Title: Consumer Success Representative
(Temp, Weekend Shifts, Part-Time)
Location: Remote in Scottsdale, AZ
Duration:  03/23/2026 - 09/20/2026
Rate: $$24.00/hr W2

Hours: 20 hours per week

Hours Per Day: 8.00

What to expect:

• Training is Monday - Friday, March 23-27, 2026
• The weekend work starts Saturday, April 4, 2026.
• Work from home - Must have reliable high-speed internet
• Must be able to work one of these weekend shifts:
  Saturdays and Sundays 6:00am - 3:00pm PST
  Saturdays and Sundays 7:00am - 4:00pm PST
  Saturdays and Sundays 11:00am - 8:00pm PST
  Saturdays and Sundays 12:00pm - 9:00pm PST
• Must be able to attend training Monday - Friday, March 23 - 27, 2026 from 7:30am - 4:30pm PST with no attendance gaps.

Top Reasons to Apply:

• Ability to work from home
• Opportunity for rapid advancement if later hired, based on performance
• Be instrumental in shaping the customer journey at a leading real estate platform company
• Dynamic, team-oriented culture with excellent training and support for development

What you'll do:

• Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication
• Make outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution
• Work in a collaborative team atmosphere and independently
• Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
• Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
• Scheduling flexibility is required as some shifts require late evening or weekend hours
• Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

What You'll Bring:

• 2+ years' experience in a phone-based call center role or equivalent
• Some sales experience or equivalent preferred
• Welcome a challenge and your competitive spirit drives you to win in performance metrics
• Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
• Go the extra mile with customer service excellence to make sure customers leave with a smile
• You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion
• Customer-focused, you value customer engagement and advocacy with an interest in relationship management
• Welcome change and are always looking for ways to improve
• Self-motivated, ambitious, driven, and goal-oriented
• Always on time and only missing work when pre-planned with your manager. Attendance is important to us
• Find it easy to learn new skills and tasks
• Thrive in an open transparent environment, where feedback and coaching are seen as gifts
• Not afraid to ask for help and are quick to offer support when others need it
• Come to win every day with a great attitude with a focus on team collaboration and team leadership
• Organized, independent, resourceful, and diligent
• Ability to collect and input data while fielding questions and speaking with consumers
• Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc.
• Sufficient internet connection to sustain 8-10 hours of internet use (i.e., dialing the phone, video conferencing, and online training)
• Interested in real estate, real estate lead generation, and real estate knowledge

The employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employer retains the right to change or assign other duties to this position.