Role overview

Qualifications

2-3+ years of experience in IT support roles
Basic networking skills, including an understanding of servers, switches, WiFi
Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence

Responsibilities

Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Respond to support requests in the IT Helpdesk both in person and via a ticketing system

Key facts

Full time
Mid-level (2-5 years)
Help Desk Technician
English

Hard skills

Mac/Apple Support Microsoft Deployment Toolkit Jamf Microsoft Networking RemedyForce (Ticket Management Software) JIRA Atlassian Confluence Macintosh Hardware

Other skills

Troubleshooting (Problem Solving)
Problem Solving

About the company

LeadStack Inc.

Human Resources, Staffing & Recruiting

****JOB SCAM ALERT**** We have been noticing a steady rise in job scams, where scammers are impersonating legitimate companies to defraud unsuspecting job seekers. To ensure your job search is safe, follow these quick safety tips and avoid potential scams: 1. Verify the Company's Legitimacy • Research the Employer: Look up the company online and verify their contact information on the official website. • Cross Check Email Domains: Legitimate companies use official email domains. Be wary of offers from generic email services or variations of the company’s actual domain (e.g., at LeadStack our actual email domain is leadstackinc.com; any variations like @leadstack-inc.com is a scam ). 2. Be Wary of Any Solicitation of Payments • Financial Details: Do not share bank details etc during the initial stages of the hiring process. • Upfront Payments: A legitimate employer will never ask you to pay for training, background checks, or any other job-related fees. 3. Report Suspicious Activity • Report Scams: Report any suspicious job offers to law enforcement, job boards, the impersonated company, and consumer protection agencies. Stay vigilant and informed. For more information, visit our website or contact us at info@leadstackinc.com ********* We are one of the nation’s fastest-growing, award- winning, certified minority-owned staffing services provider of contingent workforce. Our recognitions include: - "Best Staffing Firms to Work For" 2023, 2024 by Staffing Industry Analysts - Certified Great Place to Work - "Fastest Growing Staffing Firms" 2022, 2023 by Staffing Industry Analysts - "Diversity Owned Staffing Firm" 2022, 2023 by Staffing Industry Analysts - Minority Business Enterprise by NMSDC - Inc. 5000 honoree As a recognized industry leader in contingent workforce solutions, we’re proud to partner with some of the most admired Fortune 500 brands in the world. Visit us at www.leadstackinc.com

Company details

Company typeSME

IndustryHuman Resources, Staffing & Recruiting

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title: AV Technician
Location: Seattle WA - Onsite
Duration: 6 months

Description/Responsibilities:

You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations

Responsibilities
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Create accounts for new hires.
Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and via a ticketing system
Manage inventory for hardware and software

Requirements
2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.
Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
Solid problem solving skills
Ability to lift heavy equipment (50+ pounds) as needed

If interested, please share your updated resume and the best time and number to connect over the phone. In case you are not available/interested, will appreciate if you can share it with your friends/network. Your referrals are appreciated!

To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on 415 985-0816 or send an email on Nishanth.allam@leadstackinc.com