MainSpring, Inc.
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Title: Service Desk Support Specialist
Job Location: Remote
Type: Full time, Mon-Fri
Salary: $50,000-$55,000
Start Date: Contingent
Clearance Required: None
Job Summary
The Service Desk Support Specialist is responsible for responding to requests that are received to our management services department. This role requires strong communication skills and will be communicating with clients to keep them informed on the progress of their requests.
Primary Roles and Responsibilities
Working on staff onboarding and offboarding requests for our clients
Create Network/Office365 accounts for new users and remotely set up their desktop profiles.
Communicate with clients, keeping them informed on the progress of their service requests
Job Requirements and Qualifications
Minimum of 2 years experience in IT with excellent customer service background and strong interpersonal communications skills
Hands-on experience with Windows Server Active Directory (ADUC)
Configure and troubleshoot Windows 10, Windows 11 and Mac OS X
Ability to troubleshoot Windows issues and basic network troubleshooting
Experience administering Microsoft Office 365
Basic knowledge of PowerShell
Documentation management skills
Ability to manage outside vendors to resolve client service requests
Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
Versality to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
Experience working within a managed service provider environment
Experience working with ConnectWise Automate and ConnectWise Manage a plus
Physical Demands
While performing the duties of this job, the employee must be able to talk, listen and speak clearly on the telephone and in person. Close vision is required to work on the computer for long periods of time each day.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Work Authorization / Security Clearance
This position does not require a security clearance.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
About MainSpring
MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.
Founded in 1993, MainSpring is headquartered in Frederick, Maryland and supports a wide range of clients including businesses, non-profits and government agencies.
Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.
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Marcus Rivera
Chief Revenue Officer
Unisys
MainSpring, Inc.
Unisys
Unisys
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MainSpring, Inc.
MainSpring, Inc.
MainSpring, Inc.
