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Collections Associate

MDA Edge

Role overview

Qualifications

  • 1+ years of collections and analyst experience in ecommerce, payments, or financial services
  • Experience in end-to-end payment processing and posting
  • Strong data analysis and investigative skills
  • Excellent organizational and time management skills

Responsibilities

  • Review and analyze customer accounts and legal documents for accuracy and completeness
  • Verify the authenticity of customer-provided information and identification through reliable sources
  • Process legal documents, conduct due diligence, and maintain detailed case notes
  • Contact customers regarding delinquent accounts or document clarification as needed

Key facts

  • Remote from: Texas (USA)
  • Full time
  • Junior (1-2 years)
  • English

Hard skills

Payment Processing Due Diligence Fraud Investigation

Other skills

  • Collections
  • Detail Oriented
  • Organizational Skills
  • Communication
  • Problem Solving
  • Adaptability
  • Time Management
  • Decision Making

About the company

MDA Edge logo

MDA Edge

Business Consulting & Services

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company details

Company typeScaleup
IndustryBusiness Consulting & Services
Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Job Summary: As a Collections Associate, you will be responsible for reviewing new and existing accounts, processing legal documents, and ensuring compliance with collections, risk, and regulatory requirements. This role involves verifying the accuracy of customer files, collaborating with internal teams and external vendors, and maintaining strong customer relationships. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to thrive in a fast-paced environment.
Work Hours: 9:00 AM – 5:00 PM CT
Key Responsibilities
  • Review and analyze customer accounts and legal documents for accuracy and completeness.
  • Verify the authenticity of customer-provided information and identification through reliable sources.
  • Process legal documents, conduct due diligence, and maintain detailed case notes.
  • Contact customers regarding delinquent accounts or document clarification as needed.
  • Handle end-to-end payment processing and posting.
  • Identify and research trends related to collections management.
  • Collaborate with internal teams and external vendors to resolve issues efficiently.
  • Adhere to standard operating procedures and compliance requirements.
Required Skills & Qualifications
Must-Have:
  • 1+ years of collections and analyst experience in ecommerce, payments, or financial services.
  • Experience in end-to-end payment processing and posting.
  • Strong data analysis and investigative skills.
  • Excellent organizational and time management skills with the ability to prioritize multiple tasks.
  • Ability to communicate clearly with customers, attorneys, and vendors.
  • Keen attention to detail and accuracy in documentation and case management.
  • Independent decision-making ability with minimal supervision.
Preferred:
  • Experience in fraud investigations and customer due diligence.
  • Proven ability to adapt to new processes and follow SOPs.
  • Problem-solving skills with a focus on efficiency and compliance.
Expected Outcomes
  • Conduct thorough due diligence on legal documents and customer accounts.
  • Meet established SLAs for account reviews in a high-paced environment.
  • Maintain accurate records of collections activities and customer interactions.
  • Identify and report trends to improve collections management.
Interview Process
  1. First Round: One-on-one interview with the hiring manager.
  2. Second Round: Panel interview with team members.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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