Role overview

Qualifications

Collaborative mindset with tactical execution ability
5-8 years experience in a results-focused customer facing environment
Excellent project management and communication skills
Experience in implementation projects with technical scoping

Responsibilities

Manage existing and new customer relationships for project implementation
Lead on-boarding of new contracts and support active customers
Build and manage integration with third party ERP software
Map out and implement improvements for on-boarding and customer growth processes

Key facts

Remote from: New York (USA)
Freelance
Senior (5-10 years)
Consultant
English

Hard skills

Project Management Data Validation Program Implementation Amazon Web Services Cloudera Manager Guidewire Digital ERP Systems Knowledge Account Management Systems Engineering SQL (Programming Language) Python (Programming Language)

Other skills

Google Sheets
Microsoft Excel
Collaboration
Communication
Problem Solving
Detail Oriented

About the company

MDA Edge

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company details

Company typeScaleup

Company size201 - 500

Links

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Job description

Background:
Our client is working on to re-invent the food supply chain. With a team of experienced people from Uber Eats, Google, Amazon, Microsoft , and more, we're building digital tools that power foodservice wholesalers, helping them grow faster and do more with less -- and in the process transforming one of the largest, most fundamental industries in our society. We're tackling a gnarly $650 B industry that's still run off paper, and we've got the right timing and the right people to make it happen. Our financial backers are some of the most reputable venture capital firms in the NYC and SF Bay Area.
Role Details:

As a Distributor Operations Manager, you will help manage existing and new customer relationships to ensure successful project implementation, delivery and best-in-class support to clients.
Support customer growth: Lead on-boarding of new contracts and support active customers by taking ownership of data validation, technical scoping, and documentation to help support our growth objectives at scale.
Build integration: Build and manage integration with third party ERP software by writing technical engineering specs and working with engineers to oversee code deployments.
Process improvements: Map out and implement iterative improvements for on-boarding and customer growth processes.

Must have:

Collaborative mindset plus a willingness to roll up your sleeves and dig into the tactical.
Experience at AWS, Cloudera, Snowflake, Epic, Guidewire, or cloud SaaS Companies with heavy implementation focus.
Excellent project management and written and verbal communication skills.
5-8 years experience in a results-focused and customer facing professional environment (e.g., early-stage startup, high-growth tech company, technical account management, IT or implementation operations).
Track record of structuring, owning, and leading business critical initiatives with excellent attention to detail.
Experience working with large datasets in Google Sheets and Excel.
Technical account management, solutions engineering, or implementation/integration experience in previous role(s).
Candidate must have experience working in implementation projects where they lead the technical scoping and project management.
Bias to action and enthusiasm for finding creative solutions to difficult problems.
Experience exceeding business goals in a customer focused environment, with an emphasis on timeliness and organization.

Nice to have:

SQL and Python proficiency.
Experience working at a startup in previous role.
Role experience that required interaction with customers and stakeholders in a blue collar industry.

Benefits: Medical, Dental, Vision, Life insurance, Paid time off, Stock plan, Parental leave, Remote work policy, Pet friendly office.