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ServiceNow FSO Architect

Role overview

Qualifications

  • Certified System Administrator (CSA)
  • One mainline Implementer certification (FSO/CSM/HRSD/ITSM/GRC preferred; FSO Professional compulsory)
  • CTA or CMA preferred
  • Extensive experience with Customer Service Management (CSM) and Financial Services Operations (FSO)

Responsibilities

  • Act as technical owner, managing a team of developers by assigning tasks and providing guidance
  • Mentor and lead developers through agile sprints, including development, unit testing, functional testing, and peer reviews
  • Participate in client requirement discovery, design, and develop ServiceNow solutions
  • Create and customize complex workflows and custom workflow activities

Key facts

Hard skills

About the company

MDA Edge logo

MDA Edge

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company details

Company typeScaleup
Company size201 - 500

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Job description

Key Responsibilities:
  • Act as technical owner, managing a team of developers by assigning tasks and providing guidance.
  • Mentor and lead developers through agile sprints, including development, unit testing, functional testing, and peer reviews.
  • Participate in client requirement discovery, design, and develop ServiceNow solutions from enhancements to full deployments.
  • Create and customize complex workflows and custom workflow activities.
  • Review designs and code per sprint to ensure quality.
  • Coordinate with clients, architects, business analysts, and developers to translate business needs into technical tasks.
  • Contribute to and review user stories.
  • Build and maintain technical documentation.
  • Monitor ServiceNow health, usage, compliance, and applications.
  • Develop deep understanding of implemented products and client business.
  • Provide production support, resolving issues under pressure.
  • Assist in project estimation.
  • Participate in knowledge transfer sessions with developers.
  • Stay current with ServiceNow platform updates.
  • Coordinate production/sub-production upgrades, cloning, testing, evaluation, and regression remediation.
  • Contribute to blueprinting workshops with documentation and effort estimation.
  • Support COE in training path development and lead training workshops.
  • Define and contribute to best development and solution practices.
Technical Skills:
  • Extensive experience with Customer Service Management (CSM) and Financial Services Operations (FSO), including Dispute Management, Client Onboarding, Loan Operations, Card Operations, and Treasury Operations.
  • ServiceNow development with one greenfield implementation of any module.
  • Hands-on JavaScript scripting, debugging, and deployment using update sets for applications, enhancements, and upgrades.
  • Proficiency in Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, APIs, and Service Portal.
  • Integration with 3rd-party tools via REST, SOAP, Scripted, and Flow/Integration Hub.
  • Deployment from lower instances to production, cloning, and upgrades.
  • Adherence to ServiceNow best practices in scripting and integration.
  • Experience with Now Assist.
Functional and Behavioral Skills:
  • Prior experience leading client projects as technical lead.
  • Excellent communication skills for client-facing roles.
  • Strong management, analytics, problem-solving, and interpersonal skills.
  • Self-motivated, positive outlook, and results-oriented.
Certifications (Required):
  • Certified System Administrator (CSA).
  • One mainline Implementer certification (FSO/CSM/HRSD/ITSM/GRC preferred; FSO Professional compulsory).
  • CTA or CMA preferred.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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