Logo for MDA Edge

ServiceNow Administrator (ServiceNow ITOM Administrator)

MDA Edge

Role overview

Qualifications

  • Bachelor's degree in a related field or equivalent professional experience
  • 8+ years in IT operations, incident management, or application support in a 24/7 environment
  • 6–9 years of advanced experience specifically within system monitoring and ServiceNow administration
  • Advanced proficiency in ServiceNow ITOM (Discovery, Service Mapping, and CMDB administration)

Responsibilities

  • Administer and operate ServiceNow ITOM modules, specifically Discovery, Service Mapping, and the CMDB
  • Maintain the integrity and quality of CMDB data, serving as the primary administrator for operational readiness
  • Create, maintain, and automate Application Service Maps to streamline visibility into complex business services
  • Support advanced reporting and impact analysis by defining relationships between CIs, applications, and business ownership

Key facts

  • Remote from: Ohio (USA)
  • Full time
  • Senior (5-10 years)
  • English

Hard skills

ServiceNow

About the company

MDA Edge logo

MDA Edge

Business Consulting & Services

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company details

Company typeScaleup
IndustryBusiness Consulting & Services
Company size201 - 500

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Role Overview: The Senior ServiceNow ITOM Consultant will play a critical role in managing a large-scale CMDB footprint consisting of millions of Configuration Items (CIs) and thousands of application service maps. This position focuses on the administration and optimization of ServiceNow Discovery, Service Mapping, and CMDB to ensure data quality, operational readiness, and high-maturity impact analysis for a Fortune-level environment.
Essential Duties and Responsibilities:
  • Administer and operate ServiceNow ITOM modules, specifically Discovery, Service Mapping, and the CMDB.
  • Maintain the integrity and quality of CMDB data, serving as the primary administrator for operational readiness.
  • Create, maintain, and automate Application Service Maps to streamline visibility into complex business services.
  • Support advanced reporting and impact analysis by defining relationships between CIs, applications, and business ownership.
  • Provide high-level operational support, including system monitoring, incident response, and request fulfillment (excluding Event Management).
  • Collaborate with client stakeholders and technical teams to execute "heavy lifting " for CMDB improvements and mapping maturity.
  • Develop and maintain Standard Operating Procedures (SOPs) and knowledge articles to improve L1/L2 team effectiveness.
  • Monitor hybrid cloud infrastructure using tools such as Dynatrace, Grafana, and Azure Monitor to tune dashboards and alerts.
  • Coordinate major incident triage, leading bridge calls and supporting Post-Incident Reviews (PIRs) to achieve rapid detection goals.
Technical & Functional Skills:
  • ServiceNow Expertise: Advanced proficiency in ServiceNow ITOM (Discovery, Service Mapping, and CMDB administration).
  • Observability Tools: Hands-on experience with Dynatrace, Grafana, and Azure Monitor.
  • Automation & Scripting: Strong ability to create scripts and runbooks using PowerShell, Python, or Bash to automate detection and remediation.
  • ITSM Workflows: Deep understanding of ITIL processes, particularly Incident Management and Change Validation.
  • Data Management: Ability to manage a large-scale CMDB footprint with millions of records.
Behavioral Skills:
  • Strategic Partnership: Proven ability to partner with stakeholders to drive long-term technical improvements.
  • Leadership: Experience providing escalation support and guidance to junior engineers and Tier 1/2 teams.
  • Communication: Exceptional verbal and written skills for documenting root cause analyses and incident reports.
  • Reliability: Commitment to supporting 24x7x365 operations, including holiday or after-hours support when necessary.
Education & Experience Requirements
  • Education: Bachelor's degree in a related field or equivalent professional experience.
  • Experience: 8+ years in IT operations, incident management, or application support in a 24/7 environment.
  • ServiceNow Experience: 6–9 years of advanced experience specifically within system monitoring and ServiceNow administration.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Related jobs

Ohio (USA)

Other jobs at MDA Edge

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.

  • remote jobs
  • ServiceNow Administrator (ServiceNow ITOM Administrator)