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ServiceNow Architect

MDA Edge

Role overview

Qualifications

  • 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
  • ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
  • Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management
  • Experience with agile methodologies and managing large-scale ServiceNow implementations

Responsibilities

  • Lead the design and implementation of end-to-end ServiceNow solutions
  • Collaborate with business stakeholders to define the architectural vision
  • Oversee the customization and configuration of ServiceNow modules
  • Architect integrations between ServiceNow and third-party systems

Key facts

  • Remote from: Arizona (USA)
  • Full time
  • Senior (5-10 years)
  • English

Hard skills

ServiceNow

About the company

MDA Edge logo

MDA Edge

Business Consulting & Services

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company details

Company typeScaleup
IndustryBusiness Consulting & Services
Company size201 - 500

Links

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Job description

Key Responsibilities:
  • Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.
  • Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
  • Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
  • Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
  • Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
  • Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
  • Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
  • Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
  • Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
  • Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Required Qualifications:
  • Experience: 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
  • Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.
  • ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities.
  • Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations.
  • Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.
Technical Skills:
  • Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB.
  • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
  • Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment.
  • Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.).
  • Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability.
  • In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance.
  • Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence.
Must-Haves:
  • Experience with ServiceNow ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM (any or all).
  • Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow.
  • Knowledge of automation tools and frameworks to drive operational efficiencies.
  • Experience with DevOps and CI/CD pipelines for ServiceNow deployments.
  • Knowledge of automation tools and frameworks to drive operational efficiencies.
Nice-To-Haves:
  • Experience in healthcare, SLED.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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