Role overview

Qualifications

Proven expertise in ServiceNow development and implementation, with hands-on experience in JavaScript, debugging, and deployment.
Prior leadership experience managing client projects as a technical lead.
Certified ServiceNow System Administrator (CSA) and specialization in one Implementer certification (e.g., ITSM, HRSD, or CSM).
Proficiency in key ServiceNow elements such as Business Rules, Client Scripts, UI Policies, API integration, and Service Portal customization.

Responsibilities

Lead and mentor a team of ServiceNow developers, assigning tasks and providing technical guidance.
Collaborate with cross-functional teams, including clients, architects, and business analysts, to define and refine technical requirements.
Design and deliver robust solutions for the ServiceNow platform, from feature upgrades to full-suite deployments.
Execute agile sprint-based development tasks such as coding, unit testing, and peer reviews to ensure delivery excellence.

Key facts

Remote from: Canada
Freelance
Consultant
English

Hard skills

ServiceNow

About the company

MDA Edge

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company details

Company typeScaleup

Company size201 - 500

Links

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Job description

About the Role: We are seeking an experienced Technical Lead to drive cutting-edge implementations and enhancements for the ServiceNow platform. In this leadership role, you will own technical solutions, manage a team of developers, and ensure seamless project delivery through collaborative design and development practices. With a strong focus on innovation and quality, you'll enable organizations to achieve their digital transformation goals.
Key Responsibilities:

Lead and mentor a team of ServiceNow developers, assigning tasks and providing technical guidance.
Collaborate with cross-functional teams, including clients, architects, and business analysts, to define and refine technical requirements.
Design and deliver robust solutions for the ServiceNow platform, from feature upgrades to full-suite deployments.
Execute agile sprint-based development tasks such as coding, unit testing, and peer reviews to ensure delivery excellence.
Customize workflows, build advanced workflow activities, and troubleshoot issues under pressure.
Drive compliance by monitoring ServiceNow health, usage, and alignment with best practices.
Build and maintain comprehensive technical documentation to ensure transparency and scalability.
Facilitate system upgrades, sub-production testing, and regression remediation.
Coordinate blueprinting workshops, contributing to documentation and project estimation.
Host training sessions for ServiceNow professionals to advance their technical expertise and adoption of best practices.

Required Qualifications:

Proven expertise in ServiceNow development and implementation, with hands-on experience in JavaScript, debugging, and deployment.
Prior leadership experience managing client projects as a technical lead.
Certified ServiceNow System Administrator (CSA) and specialization in one Implementer certification (e.g., ITSM, HRSD, or CSM).
Proficiency in key ServiceNow elements such as Business Rules, Client Scripts, UI Policies, API integration, and Service Portal customization.
Exceptional communication skills to guide clients and facilitate teamwork.

Preferred Skills:

Familiarity with tools like Azure DevOps, TFS, Jira, and Rally for effective project management.
Strong analytical and problem-solving abilities, coupled with interpersonal finesse.
A results-driven and self-motivated approach to complex technical challenges.