Logo for Veracity Software Inc

Customer Support Executive – Lead Generation

Veracity Software Inc

Role overview

Qualifications

  • Bachelor's degree in any discipline
  • 1–3 years of experience in customer support, telemarketing, or lead generation
  • Excellent communication skills in English (verbal and written)
  • Comfortable working in a fast-paced, target-driven environment

Responsibilities

  • Handle inbound and outbound calls, emails, and chat to assist prospects and existing customers
  • Generate leads through proactive outreach via phone, email, LinkedIn, and other digital channels
  • Qualify leads based on predefined criteria and pass them to the sales team
  • Maintain and update lead and customer records in CRM tools

Key facts

Hard skills

Lead Generation Telemarketing Organizational Structure

Other skills

  • Sales
  • Communication
  • Teamwork
  • Multitasking

About the company

Veracity Software Inc logo

Veracity Software Inc

Computer Software / SaaS

The definition of Veracity is accuracy and habitual truthfulness. This truly defines our brand in simplistic terms. At Veracity, we believe in doing everything in the ‘Right Way’, which means you have to challenge your own innovations and solutions all the time. Our strength lies in our employees, and with the right blend of business and technical expertise, we set the bar high for Veracity. From inception, Veracity focused on building cloud based SaaS solutions while using the latest and most advanced technology stack. We have delivered cloud based customized solutions and services to various clients across both North America and India. We have a global headquarter in Woodbridge, NJ while our offshore office is in Pune, India. We believe in bringing Global talent together, which helps us in delivering cost effective, yet highly scalable and efficient solutions. With the vision of trying to be one of the trusted IT partners as well as one of the most respected solution providers with an onsite/offshore model, Veracity is equipped with the right set of highly skilled individuals who have expertise in delivering the most effective business services and solutions for our clients. Veracity’s mission is to become the Trusted IT Partner for various businesses across globe.

Company details

IndustryComputer Software / SaaS
Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Job Title: Customer Support Executive – Lead Generation
Job Type: Full-Time
Location: Remote (India) or Onsite in Pune
Department: Sales / Customer Support
Experience Level: 1–3 Years (Freshers with strong communication skills may apply)
Time: 6:30 PM - 3:30 AM IST

We are looking for a motivated and customer-focused Customer Support Executive with a knack for lead generation to join our dynamic team. This role is ideal for someone who enjoys interacting with potential customers, understanding their needs, and identifying opportunities to connect them with our solutions.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chat to assist prospects and existing customers.

  • Generate leads through proactive outreach via phone, email, LinkedIn, and other digital channels.

  • Qualify leads based on predefined criteria and pass them to the sales team.

  • Maintain and update lead and customer records in CRM tools.

  • Respond to queries in a timely and professional manner to build strong customer relationships.

  • Collaborate with the sales and marketing teams to improve outreach and lead nurturing strategies.

  • Provide regular reports and insights on lead quality and conversion performance.

Requirements:

  • Bachelor's degree in any discipline.

  • 1–3 years of experience in customer support, telemarketing, or lead generation (preferred).

  • Excellent communication skills in English (verbal and written).

  • Comfortable working in a fast-paced, target-driven environment.

  • Ability to work independently as well as part of a team.

  • Strong organizational and multitasking abilities.

Working Conditions:

  • Remote work setup is available for candidates across India.

  • Onsite option available at our Pune office.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Service Director Related jobs

IndiaCustomer Service Director

Other jobs at Veracity Software Inc

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.