Certified System Administrator (CSA) plus one mainline Implementor certifications (FSO/CSM/HRSD/ITSM/GRC etc.).
Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades.
Excellent communication Skills for client facing roles.
Requirements:
Manage a team of developers, assign their tasks and provide technical guidance.
Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform.
Carry out agile sprint-defined development tasks to support release cycles.
Build and maintain technical documentation.
Job description
ServiceNow Lead / Architect with FSO Location: Remote (NY) Duration: Fulltime
In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities
Need extensive experience with CSM and Financial Service Operations (FSO)
You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
Mentor and lead a team of developers.
Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
Reviews design and code per sprint to ensure quality.
Creation and customization of complex workflows and custom workflow activities.
Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
Contribute and review user stories.
Build and maintain technical documentation.
Monitor health, usage, and overall compliance of ServiceNow and its applications
Develop a keen understanding of the products we implement and client business.
Provide production support and be able to resolve problems under pressure.
Assists in project estimation.
Participate in regular Knowledge Transfer sessions with ServiceNow Developers
Stay current with new and updated capabilities of the ServiceNow Platform
Coordinate upgrades to Production and Sub-Production instances
Coordinate sub-production testing, evaluation, and regression remediation
Participate in blueprinting workshops and contribute with documentation and effort estimation.
Support COE in continuous development of training paths for professional advancement.
Contribute to ongoing definition of best development and solution practices.
Lead training workshops as mean to spread experiences gained across the practice.
Minimum Qualifications / Skills
Relevant experience ServiceNow Development.
Demonstrate prior experience in leading client projects as a technical lead.
Certified System Administrator (CSA) plus one mainline Implementor certifications (FSO/CSM / HRSD/ITSM/GRC etc.).
Compulsory Financial Services Operations Professional Built with Visa (FSO) to be
used as a case management tool that will support dispute and fraud claims processing for Client and Visa Credit, Debit, and ATM transactions preferred.
One greenfield implementation of any ServiceNow module.
Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API's, Service Portal etc...
Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.
Good understanding of ServiceNow Best practices in scripting, integration.
Experience in deploying code from Lower instance to Production.
Experience in Cloning and Upgrades.
Excellent communication Skills for client facing roles.
Good management, analytics, problem solving & interpersonal skills
Self-motivated, Positive outlook & result oriented
Skills and Certifications
Experience leading team
ServiceNow
CSM
Now Assist
Financial Service Operation
Recruiter Submission Template
Full Name: Degree, University and Completion Year: Do you have any of the Certified Technical Architect (CTA) or Certified Master Architect (CMA) certification ? How many years of total experience do you have in ServiceNow Development ? How many years of total experience do you have in CSM ? How many years of total experience do you have in FSO (Dispute Management, Client Onboarding, Loan Operations, Card Operations, and Treasury Operations) ? How many years of total experience do you have as an Architect ? Motivation / Reason for Relocation (if not local): Motivation / Reason for interest in this position: Contact Number: Email ID: LinkedIn Profile URL: Full Address (Street, City, State, Zip Code): Notice Period (in weeks): Current Work Authorization Status: Expected Salary:
From: California (USA), District of Columbia (USA), Georgia (USA), Illinois (USA), Indiana (USA), Maryland (USA), Virginia (USA), Washington (USA) (Full Remote)
