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Tracking Coordinator

Virtual Professional

Role overview

Qualifications

  • Bilingual (English/Spanish) required
  • Excellent communication skills and professional telephone etiquette
  • Ability to build and maintain relationships with partner carriers
  • Proactive problem identification and timely communication with internal teams

Responsibilities

  • Serve as the primary liaison between Carrier Sales Representatives, Account Operations Team, and partner carriers
  • Monitor loading, unloading and appointment activity; follow up with customers on delays, missed appointments and late arrivals
  • Identify potential problems before they occur and communicate any incidents (delays, accidents) immediately to Account Operations and Carrier Sales Teams
  • Demonstrate professionalism and outstanding telephone etiquette; assist other team members as needed

About the company

Virtual Professional logo

Virtual Professional

Staffing & Recruiting

Company details

Company typeSME
IndustryStaffing & Recruiting

Links

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Job description

This is a remote position!
Daytime Tracking Coordinators

As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.


Requirements

  • Building and maintaining relationships with partner carriers
  • Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
  • Identifying potential problems before they occur
  •  Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
  • Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
  • Assist other team members when required.


Benefits

  • 100% remote
  • Schedule: Monday - Friday 8:00AM - 5:00PM
  • This it's a Bilingüal Position
  • 40 hours per week
  • We provide the equipment
  • Culture of Respect, Expertise, Collaboration and Entrepreneurship
  • Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is a Celebrated!
  • If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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