Job description

Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries
Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility
Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language
Coordinate with attorneys and law firms to collect required documentation and case updates
Assess case eligibility and route to the appropriate funding team for review and approval
Maintain accurate, detailed records of every client interaction and case progression
Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams
Uphold data privacy, compliance standards, and professionalism at every touchpoint

WHO YOU ARE

3+ years of experience in a customer service, call center, or client-facing role (Required)
Fluent in both English and Spanish — written and verbal (Required)
Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus
A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds
Patient and composed — especially when clients are in vulnerable or high-stress situations
Detail-oriented and accurate when handling sensitive legal and financial information
Comfortable managing multiple cases simultaneously with consistent follow-through
Flexible with shifting schedules and fully dependable in a remote work setup

WHAT WE OFFER

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

Stable internet connection with at least 100 Mbps postpaid
Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
Noise-Cancelling Headset
Dual Monitor is mandatory
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Bilingual Representative (English - Spanish Speakers) at SMDigital

Role overview