Bilingual Representative (English - Spanish Speakers) at SMDigital

WHAT YOU'LL OWN

• Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries
• Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility
• Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language
• Coordinate with attorneys and law firms to collect required documentation and case updates
• Assess case eligibility and route to the appropriate funding team for review and approval
• Maintain accurate, detailed records of every client interaction and case progression
• Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams
• Uphold data privacy, compliance standards, and professionalism at every touchpoint

WHO YOU ARE

• 3+ years of experience in a customer service, call center, or client-facing role (Required)
• Fluent in both English and Spanish — written and verbal (Required)
• Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus
• A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds
• Patient and composed — especially when clients are in vulnerable or high-stress situations
• Detail-oriented and accurate when handling sensitive legal and financial information
• Comfortable managing multiple cases simultaneously with consistent follow-through
• Flexible with shifting schedules and fully dependable in a remote work setup

WHAT WE OFFER

• Full-time remote work with a complete WFH support program
• Maxicare HMO + PhilHealth coverage
• SIL, PTO, and a special birthday leave
• Paid vacation leave
• Zero-interest employee loan program
• Performance bonuses and merit-based recognition
• Monthly Gen Pow-Wows and team engagement events with prizes
• Arvios Leadership Development Academy and workshop programs
• Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

• Stable internet connection with at least 100 Mbps postpaid
• Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
• Noise-Cancelling Headset
• Dual Monitor is mandatory
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup