Key Facts

Remote From:

Austria

Category: Fraud Analyst

Full time

Junior (1-2 years)

English

Hard Skills

Fraud Investigation Anti Money Laundering Data Mining Payment Systems Fraud Detection Case Report Forms Criminal Law Payment Card Industry (PCI) Data Security Standards Escalation Management Service Level Management

Other Skills

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Investigation
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Analytical Thinking
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Detail Oriented
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Curiosity
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Problem Solving
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Teamwork
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Positivity
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Accountability

Roles & Responsibilities

Grade 12 and a relevant tertiary qualification
At least 1 year of investigation experience
Exposure to financial services or payments environments

Requirements:

Monitor fraud alerts and quickly identify suspicious or irregular activity
Analyse trends and dashboards to uncover emerging fraud risks
Investigate cases using data, tools, and investigative techniques
Collaborate with internal teams, management, and law enforcement when required

Mukuru

Financial Services

About Mukuru

Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.

Company type: SME

Industry: Financial Services

Founded: 2018

Company size: 501 - 1000

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Job description

Protecting our customers. Strengthening trust. Powering safe money movement.

At Mukuru, we move money with purpose and that means staying one step ahead of fraud. We’re looking for a sharp, curious, and driven Fraud Investigator who is passionate about uncovering the truth, protecting customers, and strengthening our fraud prevention strategies across remittance operations.

What You’ll Own

As our Fraud Investigator, you’ll be at the frontline of financial crime prevention connecting the dots, spotting patterns, and stopping fraud before it spreads.

You will:

Monitor fraud alerts and quickly identify suspicious or irregular activity
Analyse trends and dashboards to uncover emerging fraud risks
Investigate cases using data, tools, and investigative techniques
Collaborate with internal teams, management, and law enforcement when required
Compile clear, compelling reports with actionable insights
Support fraud awareness and training initiatives across the team
Act as a key escalation point for fraud and financial crime queries
Deliver resolutions within agreed timelines and service standards

What You Bring

You’re analytical, detail-driven, and naturally curious with a passion for solving complex problems.

Minimum requirements:

Grade 12 and a relevant tertiary qualification
At least 1 year of investigation experience
Exposure to financial services or payments environments

What You Know

You bring a solid understanding of the fraud and financial crime landscape, including:

AML/CFT legislation and financial crime frameworks
Local and cross-border money transfer processes
Data analytics tools
Payment systems and industry regulations (e.g. PCI DSS)
Criminal law, evidence handling, and fraud typologies

What Makes You a Great Fit

We’re looking for someone who:

Thinks analytically and solves problems with precision
Pays attention to the smallest detail (because it matters)
Is proactive, curious, and always asking “why?”
Thrives both independently and in a team
Communicates clearly and confidently across stakeholders
Brings energy, positivity, and accountability to their work

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS