Customer Service Representative at Mukuru

Why This Role Exists

At Mukuru, every transaction is more than a number it’s a lifeline, a connection, a moment of support between people across borders.

As a Customer Service Representative, you are at the heart of that experience. You ensure that every customer interaction is seamless, every transaction is secure, and every detail is handled with care and precision.

You’re not just processing payments you’re building trust.

What You’ll Be Part Of

Joining Mukuru means stepping into a space where:

• Purpose meets performance in a fast-moving environment
• Every day brings new people, stories, and challenges
• You are trusted to take ownership of your role and your growth
• Your work directly contributes to connecting communities across Africa and beyond

Your Impact

In this role, you will:

• Deliver accurate and efficient foreign exchange transactions that customers can rely on
• Ensure all documentation is valid and compliant with regulatory requirements
• Identify risks or inconsistencies, including potentially fraudulent activity
• Take ownership of your cash/stock management to ensure accurate balancing
• Stay up to date with systems, processes, and industry regulations
• Represent the Mukuru brand through every customer interaction

What Makes You Stand Out

You bring more than just experience you bring the right mindset:

• You are detail-oriented and committed to accuracy
• You enjoy helping people and delivering great service
• You communicate clearly and professionally
• You take accountability and act with integrity
• You are proactive about learning and improving

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS