Branch Ambassador at Mukuru

Why This Role Matter

At Mukuru, we connect people, families, and opportunities across borders. As a Brand Ambassador, you are the first face customers see the person who turns curiosity into trust and first-time users into loyal customers.

You don’t just support customers you guide them, empower them, and create seamless experiences that matter.

What You’ll Be Part Of

This role places you at the centre of the customer experience, where:

• You engage with diverse communities every day
• You help people navigate financial services with confidence
• You contribute directly to growing Mukuru’s reach and impact
• You work in an environment that values initiative, ownership, and connection

Your Impact

In this role, you will:

• Welcome customers and guide them through their journey in the branch, ensuring a smooth and positive experience
• Promote Mukuru’s services by clearly explaining offerings and helping customers understand how money transfers work
• Support customers with onboarding, including assisting with forms and app sign-ups
• Capture customer information accurately, ensuring all required documents are correctly submitted
• Assist customers with queries, troubleshooting issues, and directing them to the right support when needed
• Maintain a well-organised, professional, and efficient branch environment
• Ensure all interactions and processes meet regulatory requirements and compliance standards
• Represent the Mukuru brand with professionalism, integrity, and energy

What Makes You Stand Out

You are someone who:

• Enjoys working with people and creating meaningful customer interactions
• Communicates clearly and confidently with diverse audiences
• Is detail-oriented and understands the importance of accuracy
• Takes pride in delivering great service every time
• Is proactive, adaptable, and willing to go the extra mile
• Values integrity and treats customer information with care

What You Bring

Essential:

• Grade 12 (or equivalent)
• Ability to communicate in relevant local or regional languages
• Customer-facing or service-related experience

Valued:

• Experience in fintech, financial services, or operations
• Exposure to customer onboarding or support environments
• Understanding of compliance requirements such as FICA

What You’ll Gain

At Mukuru, you grow while making an impact:

• Hands-on experience in a fast-growing fintech environment
• Opportunities to build customer service and operational expertise
• A supportive team culture focused on collaboration and learning
• Exposure to diverse customers and real-world problem-solving
• The chance to be part of a purpose-driven organisation connecting communities across Africa and beyond

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS