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Virtual Assistant

Key Facts

Remote From: 
Full time
English

Other Skills

  • Communication
  • Time Management
  • Detail Oriented
  • Teamwork
  • Proactivity
  • Client Confidentiality
  • Multitasking

Roles & Responsibilities

  • Proven experience supporting senior leaders as an Executive Assistant or Virtual Assistant, with calendar management, travel coordination, and expense processing.
  • Excellent written and verbal communication skills, including drafting emails, meeting briefs, and organizing information.
  • Strong organizational abilities with experience coordinating across multiple time zones and handling confidential information.
  • Experience with travel planning and expense reporting tools, and familiarity with Salesforce or similar CRM systems.

Requirements:

  • Proactively manage the team leader’s complex calendar and coordinate internal and external meetings across multiple global time zones, ensuring all materials and logistics are prepared.
  • Handle complex international and domestic travel planning, including flight, accommodation, and ground transportation bookings, and prepare travel memos for smooth transitions between appointments.
  • Manage the team leader’s monthly expenses and prepare/submit accurate expense reports in a timely manner.
  • Draft email communications on behalf of the team leader, prepare meeting briefs with background information, and manage critical data/documents in Salesforce to support team information management; provide logistical support for People First Community initiatives.

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

This role is integral to the smooth and effective operation of the GML Team Leader's office. Reporting to the Chief of Staff, the Executive Assistant will provide high-level administrative, logistical, and project support to ensure the Team Leader can focus on strategic priorities.

Key Responsibilities

· Calendar and Meeting Management

o Proactively manage and maintain the team leader’s complex calendar.

o Schedule internal and external meetings across multiple global time zones, ensuring all necessary materials and logistics are prepared.

· Travel and Logistics

o Handle all aspects of complex international and domestic travel planning, including flight, accommodation, and ground transportation bookings.

o Prepare detailed logistical and travel memos to ensure smooth transitions between appointments.

· Financial Administration

o Manage and process the team leader’s monthly expenses.

o Prepare and submit accurate expense reports on time.

· Communication and Information Management

o Draft email communications (tee-ups) on behalf of the team leader, ensuring alignment with the team’s voice and objectives.

o Prepare meeting briefs ahead of calls and/or physical meetings, giving key background info on organizations, as well as biographical info.

· Salesforce Management

o Manage critical data and documents, including uploading information and records onto Salesforce to support team information management

· People First Operations

o Sending the monthly newsletter to the People First Community

o Logistical support for People First Talks, including, but not limited to, liaising with language translators

o Other People First Community needs as they arise

Join the A-Team and experience the A-Life!

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