XTN-2E6E832 | MIGRATION COORDINATOR

Be the liaison between Immigration Advisors and Migration Downunder clients to ensure a seamless and successful visa application process.

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Stakeholder Relationships
Contribute to the positive experience of clients by providing clear and consistent communication of their visa application progress

• Professional and courteous customer service provided to clients via phone and in person
• Clear and responsive support provided to clients to ensure the successful relay of information between them and the Registered Migration Agents (RMA) and/or Lawyer
• Clients supported to prepare and complete accurate visa documentation to ensure legislative requirements are met prior to lodgement
• Client corrections managed and outstanding documentation followed up promptly
• Ensure client enquiries via phone or email are responded to within one business day
• RMA’s & Lawyer’s (“Immigration Advisors”) supported through proactive communication to clients, progress and/or delays clearly communicated
• Confidently and professionally represent Migration Downunder to existing and potential clients and various external stakeholders

Immigration Related Administration
Ensure client documentation and visa processing proceeds while adhering to Migration Downunder standards

• All-round support to Immigration Advisors including drafting application forms, recording further information needed, naming and uploading supporting documents, lodging applications, drafting client correspondence for Immigration Advisor review
• Administration requests from Visa Operations Lead or Immigration Advisors or management completed promptly and enthusiastically
• Assistance provided to Immigration Advisors to ensure corrections to visa applications are completed and outstanding documentation is sourced and lodged
• Assist with Client checklists and documentation sent within one business day (or within 24 hours), as practicable
• Assistance provided to Immigration Advisors to ensure ongoing, efficient client management
• Ad hoc administration tasks assigned by VO Team Lead or Immigration Advisor 

Quality Control
Monitor, maintain and ensure the quality of Migration Downunder’s visa applications; ensure systems are maintained to meet required legislative standards

• All email requests actioned, documents saved to client files and VO Team Lead or Immigration Advisors notified of progress and actions completed
• Client files and application progress reviewed regularly to ensure all Migration Downunder standards are met
• Gaps, issues or concerns immediately raised with the appropriate Immigration Advisor or Vo Team Lead
• Migration Manager files maintained in collaboration with internal stakeholders

• Migration Assistant experience desirable but not essential
• Administration Qualification (desirable)
• Demonstrated Migration software systems experience (desirable)
• Demonstrated Microsoft Office suite experience 
• Customer service experience required
• Attention to detail
• Organisation skills
• Excellent verbal and written communication skills 
• Ability to work to strict deadlines and manage various demands