Logo for The Outline

Level 2/3 Helpdesk Engineer (MSP)

The Outline

Role overview

Qualifications

  • Minimum 3 years of MSP experience (non-negotiable).
  • Microsoft Azure setup, configuration, and administration expertise.
  • Microsoft 365 migrations with SharePoint and OneDrive deployments experience.
  • Network configuration experience (switches, VLANs, VLAN routing) and firewall management (Unifi, Fortinet, SonicWall, Domotz).

Responsibilities

  • Execute and support Microsoft 365 migrations, including mail and data transitions.
  • Perform file server migrations to SharePoint and OneDrive, including setup and configuration.
  • Design and deploy Microsoft Azure environments for clients.
  • Configure and manage switches, VLANs, VLAN routing, and firewall policies (Unifi, Fortinet, SonicWall, Domotz).

Key facts

  • Remote from: Philippines
  • Full time
  • Mid-level (2-5 years)
    • 0
  • English

Hard skills

Microsoft Azure Personal Firewall SonicWall Domo Virtual Private Networks (VPN) File Servers Email Migration Data Migration Technical Leadership Customer Relationship Management Continuous Training

Other skills

  • Communication
  • Teamwork
  • Problem Solving
  • Collaboration
  • Time Management
  • Adaptability

About the company

The Outline logo

The Outline

The Outline is a new kind of publication, built for the modern world. Our goal is to tell you the most fascinating stories about power, culture, and the future every single day — and to tell those stories in a truly different way.

Company details

Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

About the Company:
 
Our client is not your average IT company, they are a team of passionate tech wizards who love solving problems, streamlining business operations, and delivering top-notch IT solutions that make life easier. They believe IT should be affordable, stress-free, and tailored to your needs. That’s why they take a proactive approach to IT management, ensuring that your business runs smoothly with minimal downtime and maximum performance.

About the Role
  • This is not your average tech job; it’s an opportunity to join a world-class Managed Service Provider (MSP) that values expertise, invests in its people, and delivers cutting-edge IT solutions to businesses across Australia.
  • We’re seeking a highly skilled helpdesk engineer with deep MSP experience to join a high-performing team. You’ll collaborate with senior engineers, work on complex projects, and showcase your technical leadership across cloud, networking, and security.
  • If you want to grow your skills, earn great pay, and be part of an elite MSP team, this is your chance.
    •  

    What You’ll Do
  • Execute and support Microsoft 365 migrations, including mail and data transitions
  • Perform file server migrations to SharePoint and OneDrive, including setup and configuration
  • Design and deploy Microsoft Azure environments for clients
  • Configure and manage switches, VLANs, and VLAN routing
  • Implement and maintain Unifi and Fortinet firewalls, including VPNs and security policies.
  • Work closely with clients to deliver high-quality client projects
  • Collaborate with AU and PH-based teams and communicate clearly in English
  • Deliver excellence in a fast-paced, multi-client MSP environment
    •  

    What We’re Looking For
  • Minimum 3 years of MSP experience (non-negotiable)

    • Proven expertise in:
  • Microsoft Azure (setup, configuration, administration)
  •  Microsoft 365 migrations
  •  SharePoint & OneDrive deployments
  •  Network configuration (switches, VLANs, VLAN routing)
  •  Unifi, Fortinet, SonicWall firewalls, Domotz
  •  Strong written and verbal English communication skills
  •  Passion for learning, teamwork, and solving complex IT challenges
    •  

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    Related jobs

    Philippines

    Other jobs at The Outline

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.