Role overview

Qualifications

Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms
Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures
Ability to translate client goals into actionable technical plans and lead cross-functional execution
Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools

Responsibilities

Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
Ensure clients adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
Monitor platform usage, performance trends, health indicators, and coordinate with engineering and cloud support teams; support renewal readiness and long-term planning by keeping environments optimized and aligned to the client roadmap.

Key facts

Remote from: Philippines, Colombia
Full time
Technical Account Manager
English

Hard skills

Amazon Web Services Account Management Telephony Incident Management Change Management Active Release Techniques System Monitoring System Optimization Product Adoption Strategies Product Renewals Operational Excellence Business Metrics JIRA ServiceNow Microsoft Dynamics Customer Relationship Management Cross-Functional Collaboration Internal Documentation

Other skills

Program Management
Communication
Strategic Planning
Proactivity

About the company

TTEC Digital

Information Technology & Services

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.

Company details

Company typeLarge

IndustryInformation Technology & Services

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Technical Account Manager to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.

This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.

What You Will Do:

Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.

Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.

Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.

Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.

Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.

Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

What You Will Bring:

Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.

Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.

Ability to translate client goals into actionable technical plans and lead cross-functional execution.

Strong communication, stakeholder management, and executive-level summarization skills.

Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.

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