Technical Account Specialist - Storm, Sewer, Flood

Position Overview

We are seeking an expert in InfoWorks ICM (ICM) to assist our customers in adopting and optimizing their software. This is not a traditional software support role, instead you will engage new and existing customers to ensure they are using ICM as efficiently and effectively as possible, from both an IT and engineering perspective. You will use your in-depth experience to enable, support and guide our customers throughout their water projects.

This is a proactive role where you will develop a strategy to understand which customers we should speak to and what we should speak to them about. The role focuses on building relationships, within Autodesk, with our Sales, Development and Engineering teams, but principally with our customers, taking ownership of their ideas, concerns and requests to build trust in our software. The intention is to have high value conversations, then collate and analyse those conversations into a coherent strategy for customer success.

We value hybrid working, and if you live near enough to one of our offices you are welcome to work there some or all of the time, but remote working is also supported. You will report to the Manager for Customer Success, EMEA Water.

Responsibilities

• You will establish and maintain working relationships with customers as a trusted technical advisor.
• You will collate and analyse customer conversations to identify what actions must be undertaken to improve the customer’s experience and promote the use of ICM.
• You will add value to the use of ICM. Scripting and the use of AI will be key components of this.
• You should seek to promote yourself as a subject expert through social media, webinars, conferences, and customer events.
• You will develop and deliver expert coaching to drive customer adoption, which could include:

• Model building and import from other model types.

• Calibration or verification against observed data.

• Model application.

• IT strategy, whether this is use of the Autodesk Cloud, or their own Cloud or in-house system.

• You will identify and improve self-served material to drive better adoption of our tools.
• You will demonstrate thought leadership and product expertise internally to help drive the product portfolio and work collaboratively with the customer success team, sales, product, and strategy teams.
• You will provide technical assistance and recommendations for customers based on data analytics.
• There will be some requirement to travel, to meet customers at their offices or at conferences.
• You will be encouraged to develop your knowledge across the Autodesk Water portfolio, particularly in the area of asset management.

Minimum qualifications

• You are equipped with knowledge in InfoWorks ICM, in a commercial environment with recent industry experience.
• You have demonstratable experience of scripting within ICM
• You have a degree in Technical, Engineering or Science subject or equivalent experience
• You have experience with cloud environments
• You demonstrate expertise in other water modelling products
• You have consulting experience and or technical project delivery experience with large, demanding customers

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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This role may require in-person onboarding and/or in-person ID verification.

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