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Principal Architect, Azure Solutions

TTEC Digital

Role overview

Qualifications

  • 5+ years of experience with Agile delivery and adaptability to client environments
  • 5+ years leading consulting projects for large clients across Azure-related domains (e.g., Compute, Data Stores, Messaging, API Design/Management, DevOps/Platform Engineering, Performance/Reliability, Identity/Access, Monitoring/Observability)
  • 5+ years leading consulting projects for large clients with six or more of the specified tools/technologies (design patterns and architectural concepts; .NET Core/C#; front-end frameworks; ORM; data storage; DevOps automation; CI/CD; IaC; Git workflow; automated tests; Agile methodologies; backlog management)
  • 4+ Microsoft Azure Application Development/DevOps/AI/Architecture certifications (AZ204, AZ400, AZ102 highly recommended)

Responsibilities

  • Collaborate with sales and delivery to develop client proposals, roadmaps, and explain technical concepts to facilitate decision-making
  • Lead executive- or sponsor-level stakeholders on complex technical concepts or design implications
  • Lead large-scale elicitation, design, and scoping discussions with internal teams and clients
  • Architect, design, and set standards for highly complex solutions using a variety of technologies, platforms, and integrations

Key facts

  • Remote from: Canada, Texas (USA)
  • Full time
  • Senior (5-10 years)
  • Azure Architect
  • English

Hard skills

Microsoft Azure Microsoft Azure Solution Architecture DevOps Disciplined Agile Delivery Azure Cloud Services Containerization Data Store Relational Databases Non-Relational Data Stores Event Bus Integration Platforms Platform Design And Development Performance Engineering Scalability Release Management Identity And Access Management Observability C# (Programming Language) Angular (Web Framework) React Jsx Blazor Entity Framework Dapper ORM CI/CD Infrastructure as Code (IaC) Microsoft Visual Studio Azure DevOps Test Automation Scrum (Software Development) Progress Monitoring Stakeholder Communications Technical Leadership Project Management Project Collaboration

Other skills

  • Reliability
  • Distributed Team Management
  • Mentorship
  • Delegation Skills
  • Decision Making
  • Problem Solving

About the company

TTEC Digital logo

TTEC Digital

Customer Experience & CX Consulting

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.

Company details

Company typeLarge
IndustryCustomer Experience & CX Consulting
Company size1001 - 5000

Links

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Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.

What You'll Be Doing
  • Actively collaborate with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making 
  • Lead technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications 
  • Lead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients 
  • Decompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks 
  • Delegates technical tasks to other team members for multi-workstream projects of large scale and high complexity 
  • Provide project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams 
  • Collaborate with the project team and internal leadership on potential solutions and mitigation approaches, and participate in client communication at the sponsor level 
  • Architect, design and set standards for highly complex solutions using a variety of technologies, platforms, and integrations

    • What You'll Bring to the Role
  • 5+ years of experience with Agile delivery and is adaptable as required to methodologies within the client environment
  • 5+ years’ experience leading consulting projects for large clients with eight or more of the following types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC/DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Documentation & Leadership 
  • 5+ years’ experience leading consulting projects for large clients with six or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core, C#, Front-end development tools (Angular, React, Blazor, or comparable), ORM - Entity Framework/Dapper, Data storage – relational and non-relational, DevOps automation: CI/CD & IaC, Visual Studio and source control: GitHub/ADO, Git and pull requests (e.g. gitflow), Automated tests, Scrum/Kanban/Agile,
  • Experience contributing to user stories and backlog content, including task management and progress visibility
  • 4 or more Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications. AZ204, AZ400, and AZ102 highly recommended.
  • Outstanding ability to present to clients in a business-focused, impactful, and persuasive manner
  • A proven, repeatable track record of successful large-scale project delivery
    • #LI-DD1

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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