ABOUT THE COMPANY
SDG Promotions is a growing promotional products and branded merchandise company that helps organizations create consistent, high-quality brand experiences. The company partners with clients to manage everything from custom merchandise to online stores and ongoing branded programs. With a strong focus on systems, efficiency, and long-term client relationships, SDG Promotions is building scalable processes to support continued growth. The team is lean, collaborative, and focused on delivering reliable results while improving operations through smart tools and automation.
ABOUT THE ROLE
This role is critical to the company’s growth, serving as the operational engine that allows leadership to focus on sales and expansion. The Operations & Client Success Specialist owns the full post-sale lifecycle, ensuring that every order, vendor interaction, and client update is handled accurately and on time. This is a high-ownership role where you will not only execute workflows, but also improve systems, build processes, and create visibility across the business. In return, you will gain the opportunity to become a key operator in a growing company, directly impacting efficiency, client experience, and revenue scalability.
This position is perfect for someone who:
✅ Thinks in systems and looks for better ways to do things, not just complete tasks
✅ Works well in a fast-paced environment where priorities can shift quickly
✅ Takes full ownership and follows through without needing constant direction
✅ Naturally tries to solve problems independently before escalating
✅ Communicates clearly and keeps everyone informed without being asked
✅ Is comfortable using tools, data, and AI to improve workflows and efficiency
✅ Enjoys creating structure, visibility, and momentum across operations
Order Management & Fulfillment
Own the full post-sale order lifecycle from entry to delivery
Enter orders accurately into systems within 1 business day
Submit purchase orders and coordinate with vendors
Review pricing, attach artwork, and approve standard proofs
Track production and ensure timely, accurate delivery
Online Store Coordination
Manage and coordinate online store builds and updates
Maintain visibility on store status through dashboards and tracking
Conduct weekly audits to ensure accuracy and performance
Resolve issues related to inventory, links, and user access
Vendor & Client Communication
Act as the primary point of contact for vendors after a sale
Provide consistent order updates and send tracking information promptly
Ensure no open order goes without communication or visibility
Support internal communication by keeping the team aligned on order status
Systems, Data & Process Improvement
Maintain CRM data accuracy and run regular audits
Build and manage dashboards for order tracking, delivery, and performance
Identify inefficiencies and implement process improvements
Use AI tools to streamline workflows, document SOPs, and increase efficiency
Continuously update and improve SOPs as systems evolve
Billing & Administrative Support
Monitor invoices and follow up on past-due payments
Support quoting and presentation preparation when needed
Assist with maintaining organized and up-to-date operational records
Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.
REQUIRED QUALIFICATIONS
3+ years of experience in operations, client success, or similar roles
Strong operational mindset with the ability to improve systems and workflows
Hands-on experience using a CRM daily to manage workflows, contacts, order tracking, or operational processes
Ability to work in a fast-paced environment with shifting priorities
Strong organizational and time management skills
Excellent attention to detail and problem-solving ability
Clear written and verbal communication skills
Comfort making simple edits or updates in Canva or similar tools
Comfort using AI tools like ChatGPT or Claude as a resource for troubleshooting, research, process documentation, and workflow improvement
Ability to quickly learn unfamiliar systems and tools independently using SOPs, documentation, videos, and available resources
Must have own webcam, microphone, and computer (relevant software and subscriptions provided).
Excellent English verbal and written language proficiency (C1-C2 in CEFR Scale).
Access to a quiet work area at home with reliable internet (100 Mbps or more).
PREFERRED ("NICE-TO-HAVE") QUALIFICATIONS
Experience in promotional products, print, or e-commerce industries
Familiarity with tools like iSuite, eBlox, or SAGE, Zoho
Experience managing online merchandise stores
Background in process improvement, operations, or systems building
Experience creating dashboards or working with data/reporting tools
Base Salary: Q10,000 base salary.
Role type: Full-time.
Location: Guatemala (Remote - Work from home).
Schedule: Monday to Friday: 8:00 AM - 5:00 PM PST (Subject to Daylight Saving changes)
Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.
Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work.
Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company.
Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.
The entire process usually takes anywhere between 2-6 weeks to complete, depending on the seniority of the position.
If you have any questions or run into any complications while submitting your application, please reach out to:
recruitment@trymeteor.com
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