International Corporate Contractor: Collections and Billing Specialist

****This Role is an International Corporate Contract position.  Candidates must reside outside of the United States.

Primary Goal: This position is responsible for researching and resolving overdue client invoice issues, ensuring timely and accurate billing processes, and maintaining the integrity of all invoicing activities. The role includes reviewing billing discrepancies, validating charges against contracts, coordinating with internal teams to correct billing errors, and ensuring invoices are issued, adjusted, and tracked in accordance with company policies. The individual will foster positive client relationships during collections and billing discussions, while proactively monitoring accounts and keeping GLOBO’s outstanding receivables balance to a minimum.

Responsibilities: 

Collections:

• Act as the main point of contact for addressing inquiries related to overdue receivables.
• Prepare and provide outstanding balance statements for clients.
• Monitor for process or billing issues, document findings, and escalate concerns with recommendations to the Collections and Billing Team Lead and Customer Billing Manager.
• Perform regular follow-up on all overdue receivables to support timely collections in accordance with GLOBO collections processes
• Collaborate with Internal teams to support existing collections efforts and ensure alignment with current procedures.
• Assist with the creation and review of client invoices for accuracy and completeness.
• Maintain and manage shared inboxes, including GLOBO HubSpot, and AR inboxes, ensuring timely responses and proper routing.

Billing:

• Maintain professional and empathetic customer service relationships with clients.
• Create and issue invoices in accordance with established company practices across all service lines, ensuring accuracy and timeliness.
• Maintain and update master customer records in Sage Intacct, including client information and contractual details (e.g., name, address, billing terms).
• Identify and document billing issues or inefficiencies and communicate them to the Collections and Billing Team Lead and Customer Billing Manager.
• Support existing automation efforts within the order-to-cash process.
• Assist with monthly close activities, as directed by accounting management.
• Perform other duties, as assigned by accounting management.

Required Minimum Education and Experience:

• Associates Degree or Bachelor's Degree in Accounting or related field preferred. 
• Complex billing experience - able to bring new ideas to improve our current process
• Demonstrated ability to analyze processes, identify opportunities and execute improvement projects
• Previous customer service experience is required.
• 2-3 years of related collections and billing experience. 
• Strong communication skills, both written and verbal.
• Working knowledge of Sage Intacct or similar business accounting software.
• Demonstrated proficiency with Microsoft Office Suite (Word, PowerPoint and Excel).
• Experience with Google Docs preferred.
• On-the-job Training to be provided: ISO, Software: Hubspot, Sage Intacct, Interpreter Intelligence, HQ, and various client-specific invoicing portals.

Additional Requirements:

• A strong team player, capable of prioritizing and executing projects in a dynamic, fast-paced environment. 
• Ability to communicate effectively, both orally and in writing, with all levels of the organization.
• Ability to work independently in a decentralized environment, without the reliance on direct authority.
• Highest level of personal and professional integrity and ethics.
• High level of initiative, accountability, and follow-through.
• Value strong teamwork and collaboration skills.
• Demonstrated problem solving and decision-making skills.
• Ability to manage multiple initiatives and projects and prioritize needs.
• Strong sense of service and passion for the company and business.
• Authorized to legally work for any employer in the United States.
• Willingness to submit to any requested background checks.
• Fluent in English (additional proficiencies in Spanish or American Sign language are a plus)

GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks.

Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand.

Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development.

Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone.

Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.